Basic sync between Azure AD and Sharepoint for guest users

Question

I can't find basic work instructions for this, and I seem to be missing a critical step ..

1. I added guest users in Azure AD.
2. In Sharepoint admin - when I try to add one of those users to a group, the user is not found

I started in Microsoft365 admin center, Users>Add Guest User - which sends me to Azure to add the users in AD.

... So I'd expect that that workflow is either preconfigured or configures when the flow is followed, to make the connection between AD & MS365.

Why do I not see the users I set up in AzureAD when I try to give them guest permissions in Sharepoint?

Answer 1

Hi @Dave Ungar ,

This issue occurs because external users can't run Active Directory queries in the people picker in SharePoint Online. The workaround is that when inviting guest user in SharePoint, you should type the complete email address in the text box instead of display name of the guest user. People picker will work after you type the email address in the text box. This is by design as per my knowledge.

See this article from Microsoft: External users can't find users in the people picker in SharePoint Online.

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Answer 2

In my site, I am not able to enter an email address to select users. (Results says 'not found'.)

I did solve the problem though - not at all intuitive, but the users are added to a group in Outlook..

Per this instruction: [https://learn.microsoft.com/en-us/microsoft-365/solutions/collaborate-in-site?view=o365-worldwide

Answer 3

Hi @Dave Ungar ,

I'm glad to hear you solve the problem ,if you have any issue about SharePoint, you are welcome to raise a ticket in this forum.

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others." and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[Basic sync between Azure AD and Sharepoint for guest users]

Issue Symptom:

People picker doesn't work to external users.

Solutions:

Add the external user to a group in Outlook.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread.

Thanks for your understanding and support!

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