Intune - Android Enterprise enrollment stuck on install required apps

Ian Emmett 50

We have an issue which we from all our best efforts are struggling to pin point the problem.

We are getting the problem below which is stopping COBO mobiles getting installed...

The application failed to install because there is a configuration issue with your managed Play account or connection within Microsoft Intune. (0xC7D24FC1)

As far as i can see there are no policies we can see that is causing any upset in this program and Google play account is connected and appears to be working fine. We can also find no reference to the error number.

If anyone has come across this then any help would be appreciated.

Sean Howells 5 Reputation points

2023-01-16T10:59:37.18+00:00

Hi

We have been experiencing this issue also.

We have tried different versions of android, different model phones.

It has been an issue since late december, nothing was changed on our config.

Connectors are all showing as fine.

It just hangs on the 2 required apps

I have tried all the above steps you have suggested however I still get no further.

Sorry I originally put this in answers
Dominic Putka 5 Reputation points

2023-01-18T10:07:53.96+00:00

We are having this issue too. Exactly the same.

No Changes in the configuration within the environment.

400 android devices already enrolled and then in December we are getting passed the initial MS sign in page but then the required apps are constantly trying to download and it's stuck.

Sometimes it doesn't even get this far and times out on updating the device, even though the device is on the latest software.
Josef 5 Reputation points

2023-01-18T13:33:06.15+00:00

Hi,

we are having exactly the same issue. Doesn't matter if its a brand-new device out of the box or already used and factory reseted device. This happens everytime we try to enroll an android phone as corporate.

Enrolling the phone and personal and installing a work profile still works.

Did you guys find any solution?
Dominic Putka 5 Reputation points

2023-01-18T14:14:31.96+00:00

How would you enroll it as personal without signing into the Google Store to download the Intune / Authenticator app?
Josef 5 Reputation points

2023-01-18T14:25:26.1333333+00:00

Thats not possible, for personal you need to create/login a Google Account and download the Intune App.

We did this as workaround because the user needed access to teams and outlook on her phone.
PaulFernandes-2598 0 Reputation points

2023-01-20T16:30:44.8066667+00:00

Having exactly the same issue. Have unlinked and re linked the managed google account multiple times.
Alan McCulloch 1 Reputation point

2023-01-27T14:51:53.27+00:00

This fault appeared for us recently. I have had the same device hang and work on separate attempts. I left it last night hanging on the 2 'required apps' and in the morning they had been installed. So it does eventually do it but I can not figure out what the hang point is. I noticed on one boot some 'IronSource' bloatware but this is Samsung apparently. Any help is appreciated.
Dominic Putka 5 Reputation points

2023-02-02T12:09:00.3633333+00:00

I believe this is only happening on our Android 12 (OnePlus) devices. following some research I believe it to be the the IMEI not being exposed to Endpoint to allow the device to Authenticate the two required devices.

Our OnePlus Android 11 devices work first time every time.
Ian Emmett 0 Reputation points

2023-02-02T13:03:36.6033333+00:00

Ok so ive been speaking with MS tech team and they say that due the amount of people that are having this problem (i think started with this post) that they have a team looking in to fix the issue

this is what ive been advised as a quick workaround for the moment.
please try try adding conditional access and put all cloud apps then exclude MS intune
Dominic Putka 5 Reputation points

2023-02-03T16:53:09.73+00:00

I did this yesterday as suggested and I thought I was onto a winner the first phone worked first time.
Since then... No such luck around 12 attempts later.
George Francis 5 Reputation points

2023-02-15T14:09:34.2433333+00:00

I’m working with Motorola G62 with Android 12 and having the issue in those. The Samsungs with Android 11 have no issue. Not yet been able to ascertain if it’s an Android 12 issue only or device related.

Does removing and recreating the managed Google play account not mean you have to then re-enroll all Androids?
Lucas Pilkington 0 Reputation points

2023-02-16T11:49:24.44+00:00

We are having the same issue with all Samsung Devices running Android 13
Jouni 0 Reputation points

2023-03-16T03:43:56.2466667+00:00

This same issue also occurs on fully managed company devices, same OS (V12), on both Nokia and Motorola model Androids, effectively means we cannot use these mobile devices, as we cannot get past the initial enrolment stage.
Simon Griffiths 0 Reputation points

2023-04-11T09:23:11.52+00:00

I had the same issue on our Galaxy A53s. I resolved it by ensuring some Google and Microsoft domains weren't blocked by our DNS filter. Check your DNS logs at the time of enrolment and ensure nothing is being blocked. Hopefully that's of some help to someone.
MJCymru 0 Reputation points

2023-06-21T10:47:38.3066667+00:00

Has anyone found a solution for this?
George Francis 5 Reputation points

2023-06-21T12:38:16.6166667+00:00

I logged it with Microsoft and they said it’s a Google issue. They closed the ticket and unable to give me any reference to track it against. Admittedly last couple of times I tried I didn’t see the issue. This is enrolling over home WiFi network so should not be anything blocking.
MJCymru 0 Reputation points

2023-06-21T13:08:38.63+00:00

Thanks George, we are seeing it regardless of network so even a hotspot apps are spinning when trying to enrol

8 answers

Michael Burns 10 Reputation points

2023-09-29T11:16:01.7666667+00:00
This is still happening for us - When enrolling Android as a Fully Managed device it works, when enrolling as a Company Device with Work Profile the installation stalls with Authenticator and Intune (Required apps)

If you hold power and restart, you eventually get back to the install apps screen and it works - so there is a solution, not graceful but works.

When checking the device compliance it was failing on intune app integrity checks. Upon restart the check was ok and then the Apps installed. I had made both Authenticator and Intune available without enrollment in the Apps area of intune - no change.

After removing the requirement in the compliance policy and rebuilding the phone the issue continues, restarting the device works.

Does anyone have a better solution than restarting at the circles of death?

Update: even after removing the integrity check it still fails compliance on this setting: AndroidDeviceOwnerCompliancePolicy.SecurityRequireIntuneAppIntegrity

I've disabled both the Play/Device and Intune integrity requirements

This has fixed the problem - make sure you turn off both integrity checks if you want the device to seamlessly enrol
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2 people found this answer helpful.
Nhlanhla Vilakazi 0 Reputation points

2023-10-24T08:21:38.2366667+00:00

Restating it may not be the best solution but very helpfull. Thank you for sharing.

Michael Burns 10 Reputation points

2023-10-24T08:58:40.0533333+00:00

Actually we now just leave the phones for a few hours, they eventually configure just takes for ever.
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George Francis 5 Reputation points

2023-02-17T15:55:10.6033333+00:00

@Ian Emmett did removing Google Play Store connection not break enrolment of the existing Android devices? Did they need to re-enrol again?
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Lu Dai-MSFT 28,411 Reputation points

2023-01-16T02:28:49.8366667+00:00

@Ian Emmett Thanks for posting in our Q&A.

Honestly, I haven't seen this error code before. To clarify this issue, we appreciate your help to do some basic check:

1.Which is the version of this android device? And is it an android device with GMS?

2.Please make sure that there is no device record of this device in intune portal and Azure AD portal.

3.Please check the status in Tenant administration > Connectors and tokens > Managed Google Play in intune portal.

4.Please make sure that the setting "Android Enterprise (work profile)" is set to "allow" in Devices > enroll devices > Enrollment device platform restrictions in intune portal.

If there is anything update, feel free to let us know.

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Lu Dai-MSFT 28,411 Reputation points

2023-01-18T06:32:07.5733333+00:00

@Ian Emmett Is there any other assistance that we can provide? If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

Ian Emmett 50 Reputation points

2023-01-18T17:35:59.91+00:00

Ill answer with numbers linked above

9 & 12 both have GMS

Checked, there are no devices registered for the ones we are trying to register, happens on new and used/reset devices

3.Tennant appears to be connected with no other options

4.This is also set

We are running through settings in hope at this moment in trying to find a solution to it.

Lu Dai-MSFT 28,411 Reputation points

2023-01-19T02:16:33.7+00:00

@Ian Emmett Thanks for your update.

It seems something wrong about it. Some people have the same issue. It is needed to do log analysis to find the cause. With Q&A limitation, it is not the good channel for such log analysis issue. It is suggested to create an online support ticket to get more help. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.
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Sean Howells 5 Reputation points

2023-01-16T10:58:16.96+00:00

i have removed this as it was a question
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George Francis 5 Reputation points

2023-02-01T20:15:08.84+00:00

Seeing this behaviour but not seen any error codes mentioned above. Was the error on the device? Anyone find the solution?
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Dominic Putka 5 Reputation points

2023-02-03T16:52:17.76+00:00

Still ongoing. it's just hanging on the install work apps page with MS Authenticator and Microsoft Intune app spinning.
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Intune - Android Enterprise enrollment stuck on install required apps

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