Contacts catagerisation in Outlook 2016 gets deleted frequently.

Gurudas 886 Reputation points
2023-01-13T14:58:49.11+00:00

Hello Team,

We do have a mailbox named John.Dave@contoso.com. Whenever we catagerize contacts in his Outlook 2016 it gets deleted frequently. He is the only person in entire organization who is facing this issue. Please suggest.

Exchange Server : 2016

Product : Microsoft Office - Outlook 2016

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  1. Faery Fu-MSFT 17,111 Reputation points Microsoft Vendor
    2023-01-16T04:35:34.7233333+00:00

    Hi @Gurudas ,

    In order to verify, what detailed version of Outlook (File > Office Account > Outlook)?

    Does this issue also occur on the web side?

    If the issue doesn't exist on the web, it is recommended that you use the other below：

    1. Make sure the Outlook has the latest update.
    2. Run Outlook in safe mode
    3. Try creating a new Outlook profile.
      Control Panel > Mail > Show Profiles > Add
      Add your account and see if the new Outlook profile works.

    If the issue persists, please try to Repair Office from the Control Panel

  2. Gurudas 886 Reputation points
    2023-01-23T13:49:22.3233333+00:00

    I do appreciate your suggestion in Outlook :)

  3. Faery Fu-MSFT 17,111 Reputation points Microsoft Vendor
    2023-01-26T23:35:04.6233333+00:00

    Hi @Gurudas ,

    The General steps can be as follows:

    Go to File > Open & Export > Import/Export:

    1 (1)

    Choose Export to a file, click Next, choose Outlook Data File(.pst), click Next and then select the mailbox, click Next and specify a location to save the PST file. For more details about the exporting process in Outlook, hopefully you can find the link below helpful: Back up your email

    Then you can restore later by importing.

    Hope above can help you!

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