Contacts catagerisation in Outlook 2016 gets deleted frequently.

Gurudas 886 Reputation points

Hello Team,

We do have a mailbox named Whenever we catagerize contacts in his Outlook 2016 it gets deleted frequently. He is the only person in entire organization who is facing this issue. Please suggest.

Exchange Server : 2016

Product : Microsoft Office - Outlook 2016

A family of Microsoft email and calendar products.
2,667 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 15,676 Reputation points Microsoft Vendor

    Hi @Gurudas ,

    In order to verify, what detailed version of Outlook (File > Office Account > Outlook)?

    Does this issue also occur on the web side?

    If the issue doesn't exist on the web, it is recommended that you use the other below:

    1. Make sure the Outlook has the latest update.
    2. Run Outlook in safe mode
    3. Try creating a new Outlook profile.
      Control Panel > Mail > Show Profiles > Add
      Add your account and see if the new Outlook profile works.

    If the issue persists, please try to Repair Office from the Control Panel

  2. Gurudas 886 Reputation points

    I do appreciate your suggestion in Outlook :)

  3. Faery Fu-MSFT 15,676 Reputation points Microsoft Vendor

    Hi @Gurudas ,

    The General steps can be as follows:

    Go to File > Open & Export > Import/Export:

    1 (1)

    Choose Export to a file, click Next, choose Outlook Data File(.pst), click Next and then select the mailbox, click Next and specify a location to save the PST file. For more details about the exporting process in Outlook, hopefully you can find the link below helpful: Back up your email

    Then you can restore later by importing.

    Hope above can help you!

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