Learn Sandbox - Sign in button not working

Anonymous

Hello,

I am attempting to complete the module and exercise: [https://learn.microsoft.com/en-us/training/modules/describe-core-architectural-components-of-azure/4-exercise-explore-learn-sandbox?activate-azure-sandbox=true

The Learn Sandbox appears to go through the motions of starting up and I then receive one final prompt to sign in ‘Sign in with your account. If your account doesn't have a registered Learn profile, this process will complete that for you.’, as can be seen in the attached image.

60275060-5720-47E2-8333-B3919D7656CB

However, clicking the ‘Sign in’ button doesn’t appear to do anything. No sign in prompt appears and the screen doesn’t navigate away or change.

I am using an iPad Air M1 (5th gen) and iPadOS 16.2. I have attempted, and experienced the exact same problem, in Safari, Edge and Chrome. I have cleared the cache and attempted incognito.

Many thanks,

Ben

Anonymous

2023-01-16T21:23:12.1433333+00:00

Hello ajkuma,

Thank you for the quick reply!

This exact issue occurs for me on other units within the same module, for example ‘[https://learn.microsoft.com/en-us/training/modules/describe-core-architectural-components-of-azure/7-exercise-create-azure-resource’ and in other modules, for example ‘[https://learn.microsoft.com/en-us/training/modules/describe-azure-compute-networking-services/3-exercise-create-azure-virtual-machine’.

The device which I wish to use to complete these learn exercises on (my iPad Air M1 5th gen) only has access to my one Microsoft account. I therefore cannot test this on the same device with another Microsoft account.

I have my browser and device configured to allow 3rd party cookies:

I can also confirm that my devices date and time are correct.

I look forward to hearing from you for further advise.

Kind regards,

Ben
ajkuma 28,041 Reputation points Microsoft Employee

2023-01-17T13:54:39.0066667+00:00

@Ben Swabey , Thanks for the follow-up and additional info.
While I'm checking on this internally, could you please confirm if you're experiencing this on any other modules? Azure Fundamentals: Describe Azure architecture and services

Looks like you were able to complete this module.
Anonymous

2023-01-17T18:56:32.5133333+00:00

Hi Ajkuma,

Thank you for progressing with this issue internally!

Whilst I have completed the module, I have not physically completed the exercise units that make use of the learn sandboxes (upon opening the units I still receive a green tick hence the completion badges).

I can confirm that I experience this issue across different modules, examples of where I experience this issue are below:

[https://learn.microsoft.com/en-us/training/modules/describe-core-architectural-components-of-azure/7-exercise-create-azure-resource

[https://learn.microsoft.com/en-us/training/modules/describe-azure-compute-networking-services/3-exercise-create-azure-virtual-machine

I look forward to hearing from you!

Kind regards,

Ben
ajkuma 28,041 Reputation points Microsoft Employee

2023-01-18T19:02:35.64+00:00

Thanks Ben for additional info. I'll follow-up on this soon. Much appreciate your patience!
Vladimir Danoski 10 Reputation points

2023-01-23T19:56:03.89+00:00

I'm experiencing similar issues on my iPad 9th gen. After a successful sign in on MS Learn portal, again the sign in button is shown and when I click on it nothing happens. Even when I tried adding comment on this thread via my iPad it didn't work. I believe MS has some issues with Apple products.
Anonymous

2023-01-28T12:35:13.4833333+00:00

Hello ajkuma, hope you are well!

Is there any update on this issue please?
ajkuma 28,041 Reputation points Microsoft Employee

2023-01-31T20:27:34.4966667+00:00

@Ben Swabey, Apologies you're experiencing this issue and for the delayed response here from over the weekend.

I understand you have tried multiple steps to isolate/fix the issue. To better assist you on this, just to clarify, does this issue occur only on this module/unit or other modules, as well? have you tried this on your different Microsoft account (and seeing similar behavior)?

You may try these steps and see if it helps:
--You may checkout the steps outlined in the doc, to enable cookies (need to have third-party cookies enabled in your browser)
--Review your system time for correctness.

I have tried running through the module' on different browsers, on different test accounts and haven't seen similar behavior. Please let u know, I'll follow-up with you further.
Marco Antonio Sousa 10 Reputation points

2023-02-07T12:45:43.8766667+00:00

I am having the same issue and I'm using Microsoft Edge on my Thinkpad T490, Windows 10 Enterprise.
ajkuma 28,041 Reputation points Microsoft Employee

2023-02-14T12:50:22.4+00:00
If you haven't tried this already, please try the following steps:

Try this in incognito browser mode

Try this on a different browser

Try this on a different Outlook account Why am I getting a "Sign into invited account" error when attempting to login to a sandbox?

As reported by @Polaris , it appears that there is a login issue with the learn sandboxes when using Hotmail email accounts that have been merged with Outlook.com. Using a separate account that was never merged with Outlook.com is a temporary workaround while we work on a fix.

Issue summary:

"Sign into invited account" error when logging into sandbox

Temporary workaround is to use a different account -- Reference
Coleda, Will 10 Reputation points

2023-03-13T17:52:54.4133333+00:00

I'm having the same issue on an m2 mac with chrome, tried incognito, verified 3rd party cookies are enabled, still getting the login prompt every time after logging in.
Büdenbender, Björn 10 Reputation points

2023-03-14T08:25:22.52+00:00

Same issue here. I tried to enable 3rd party cookies, in a private window, with different browsers (edge and firefox).

I also tried differend exercises / modules.

The page states that the sandbox is running, however on press on "Sign In" I get redirected to the SSO login page, where I log in. Afterwards I am redicreted to the page where the same message appears ("Sign in with your account", as in the screenshot)
Farangis Hakimi 0 Reputation points

2023-05-11T18:14:58.98+00:00

I have this exact same problem. Maybe it'll solve itself like it Ben but anyone who has the same experience and could share how he or she solved it?
Singh, Sukhpreet 0 Reputation points

2023-05-17T13:13:57.3133333+00:00

Hi,

I am also getting the same issue and none of the workarounds mentioned above are working for me.

Can you please suggest what else can be done for it?
RODRIGUEZ G. Miguel 0 Reputation points

2023-05-21T22:21:27.36+00:00

Is solved this isue? I'm in a Android tablet (Samsung S7 FE) and I have the same behavior
Gert-Jan van Klinken 5 Reputation points

2023-09-08T07:34:33.25+00:00

I experienced this issue but for me the problem was due because of a pop-up being blocked.
SaeedBarakeh 0 Reputation points

2025-02-08T12:23:52.07+00:00

Hi,

same issue happens in course introduction to Powershell, could anyone help please?.

Accepted answer

ajkuma 28,041 Reputation points Microsoft Employee

2023-06-05T19:22:33.1866667+00:00
To update:

Why can't I sign in to use the sandbox?

Note:
(click this thread, to navigate to another thread, which is used for updates and to collect information related to this issue)

As kobulloc-MSFT mentioned on the above thread (copied info here).

This has been an ongoing issue that has been affected a small but significant percentage of users. The sandbox team has been made aware of the issue however they have been unable to reproduce this locally. While a fix was released last month, there are several dependencies which complicate this (including the email/account type used) and it appears that many people are still running into this.

If you encounter this issue, we are asking for the following information to help create a new fix
(post the referenced thread):

Your Learn profile ID (we can get this if you post a comment)

Repro steps to help isolate the cause of the issue (including what type of email account you are using)

We may request additional information via email as we continue to investigate this

Thank you all very much for your patience as we address this issue.
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1 person found this answer helpful.
Raphael Almeida Avelino 0 Reputation points

2025-02-25T15:35:33.2066667+00:00

Hi,

I'm facing the same issue.

But I'm not using an Ipad but a MacBook with Chrome browser.

Can you help me?
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2 additional answers

Anonymous

2023-01-31T18:52:39.9066667+00:00

Hello ajkuma,

Please note that I have attempted a Learn sandbox exercise again this evening and this is now working as expected!

I haven’t made any changes my end so I assume something somewhere has been updated to allow this to work.

Many thanks for your help and time on this!
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ajkuma 28,041 Reputation points Microsoft Employee

2023-01-31T20:25:42.2533333+00:00

@Anonymous , Glad to know that it's working now. Thanks for the update.

I'd reported this issue to our Azure Fundamentals/learn modules product team.

Prashant Vyas 0 Reputation points

2023-03-07T03:01:33.1133333+00:00

Can we trust Azure cloud with such issues in lab exercise? Such issues are increasing day by day.

ajkuma 28,041 Reputation points Microsoft Employee

2023-03-08T18:39:14.57+00:00

Prashant Vyas, Apologies you experienced this issue. Kindly be assured that I have relayed the feedback about this internally to our Learn modules' team.

If you have any adware (or any other similar plugin installed) on the browser, temporarily disable that and test if it helps.

Also, if you haven't tried this already, please try the following steps:

Try this in incognito browser mode

Try this on a different browser

Try this on a different Outlook account
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Büdenbender, Björn 10 Reputation points

2023-03-14T10:59:33.0433333+00:00

What solved it for me was changing the selected organization under https://myaccount.microsoft.com/organizations

to under the section "Other organizations you collaborate with"
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ajkuma 28,041 Reputation points Microsoft Employee

2023-03-14T12:56:46.35+00:00

Thanks for the update and sharing the solution that worked for you with the community.
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Learn Sandbox - Sign in button not working

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