Power App Frown Image When Trying to Open in Edge

Laura Kozel 30 Reputation points

Hello, starting yesterday (1/16/23) a select number of users in our org are no longer able to open a Power App in Edge. When they try to open the app, it appears like it's opening, data loads in the app galleries, but after a couple minutes of the loading dots across the top of the screen, the screen grays out except for a frowning icon. There are no error messages that appear. I've been working with Power Apps for a few years now and have never seen this type of error. Users can access the app from Chrome.


Attempted solutions -

Cleared cache/cookies/history of the users' browser - no change

Reset the app to a previous version - no change

Checked for updates within Edge - no change


Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
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Accepted answer
  1. Yu Zhou-MSFT 11,351 Reputation points Microsoft Vendor

    Hi @Laura Kozel

    If you're using Edge 109 version for Windows, there's a known issue when loading Power Apps in Edge 109. The Product Group is working on a resolution for this issue. I suggest that you can also provide feedback about this issue to Edge team by pressing Alt+Shift+I in Edge.

    As a workaround, you can use the Enterprise Rollback Documentation to rollback Edge version to see if it can load in previous Edge version.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Regards, Yu Zhou

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  1. Deedee Millsap 0 Reputation points

    If they get a notification