Hi @Patrick Poore ,
What's kind of file format for the Word document?
I suggest you try to reset file associations:
- Please go to Control Panel.
- Click Default Programs, and then click Set your default programs.
- Under Settings- Default apps, select Set default by app.
- Click Word, and then reset file associations one by one.
If your issue still exists after resetting file associations, please try to repair Office:
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.