Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,934 questions
How to fix the Word/Excel error message....
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Ally (GHE)
0
Reputation points
This issue is only on one pc but they can open all pdf's documents with the cloud folders - they can see all contents within the folders.
All updates have been completed for 365 apps.
This machine can open the document if sent to the pc via Teams/ Email.....
PLEASE HELP
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Emi Zhang-MSFT 22,236 Reputation points Microsoft Vendor2023-01-30T09:51:56.4666667+00:00 Hi,
I have not heard back from you in a few days and wanted to check on the status of the problem. If you have any questions with the previous information I've provided, please don't hesitate to let me know. I am glad to be of assistance.
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3 answers
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Emi Zhang-MSFT 22,236 Reputation points Microsoft Vendor
2023-01-20T05:44:22.0766667+00:00 Hi,
What kind of cloud folder did you use?
I suggest you check if you can change the profile from the problem PC and test with administrator profile.
If this PC work with administrator profile, I suggest you check the permission of the problem profile.
If this issue is still existed with administrator profile, try to disable firewalls anti-virus software.
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.
If the response is helpful, please click "Accept Answer" and upvote it.
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Oskar Shon 866 Reputation points MVP2023-01-20T11:50:11.1333333+00:00 PDF is not Microsoft format. You can import data via Word or using code in other applications, but to full possibilities you should use Acrobat, owner this file format.
Regards