Installed Office 2019 on Windows 11 and Can't find it

Question

Hello and thank you in advance for any assistance you can provide.

I had a new microsoft office 2019 Professional Plus that I purchased and went to install it on my daughters PC. Her PC is running Windows 11. After going through the installation and getting confirmation that the program was installed, I am not able to find any of the apps in her applications folder.

The only Microsoft Office on there, is the 365 version that they are trying to get me to purchase and switch to, which clearly we are NOT wanting to do.

Can you please offer some insight into what may or may not be going on here?

Thank you!

RK

Answer 1

Hi @Ryan Kroll,

I suggest you download the Office uninstall tool to remove all Office application completely from PC: https://aka.ms/SaRA-officeUninstallFromPC

After uninstall Office completely, you also should uninstall Office all product keys, please follow these steps:

Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:

cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you are running 32-bit Office on a 64-bit operating system:

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you can find the Office 365 product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:

cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

If the 32bit version of Office installed on a 64bit operation, run the following command:

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

Then you can re-install and re-activate Office 2019, just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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