Azure subscription has been disabled.

Question

Azure subscription has been disabled.

Kyohei Akiyama 10

Hello.

I'm having trouble with my Azure subscription being disabled for the following reason.

We've identified suspicious activity in this subscription. To protect your account, we've disabled the subscription. Please contact Azure Support to resolve the issue.

My virtual machine has also stopped. Can someone please help me out?

Monalla-MSFT 13,071 Reputation points Moderator

2023-01-31T00:46:46.9166667+00:00
@Kyohei Akiyama - Thank you for reaching out to us and for being patient.

Looks like we need to troubleshoot this further, we would like to put you in touch with a support engineer so you can receive 1:1 support for a deeper investigation on this.

We would need you to send us an email at AzCommunity@Microsoft.com by providing below details.

Subject : ATTN:Monika

Subscription ID

A link to this thread.

Please email us these details and we will work with you closely to get this issue taken care of and also post any findings here in the thread so the community can benefit from it.

Thanks in advance. Looking forward for your email.
Kyohei Akiyama 10 Reputation points

2023-01-31T01:18:45.3633333+00:00

@Monalla-MSFT Thank you for your reply. I sent an email.
Jorge 0 Reputation points

2023-04-04T22:14:55.2233333+00:00

Hello @Monalla-MSFT we have the same problem. The subscription ID is 874641df-cafe-4ea5-8cac-f34f24237645. Can you help us?
Martin Agustin 0 Reputation points

2023-06-19T01:16:19.77+00:00

@Monalla-MSFT please help us. Hello good day azure team. I am here because we are confusing about this problem
I have a two friends but their subscription was disabled due to suspicious activity. After they create an account they received both a message says "Your Azure subscription has been disabled".
I will explain here everything. Me and my Two Friends - We are both STUDENTS and Also already approved in github for students pack. We applied in GITHUB as a student to get a benefits in AZURE. So 5 days ago i was approved as a STUDENT in GITHUB and tried to get my 100$ free in AZURE and then I Deploy RDP for my website. Until now my account is still ACTIVE and kicking.
And now we are confusing why my two friends Thier subscription was disabled due to suspicious activity and my account is not??? My friend #1 was approved in Github and applied here in AZURE for students but after 12 hours he received a message that his account was disabled and my friend #2 i don't know when he is approved in github but he applied yesterday and after 12 hours he received a message that his account was disabled due to suspicious activity.
Please tell us why is this happening?? My account is still active until now but their account was disabled.
Both of us, we create or deploy RDP for our Own website. We have a different name, different email and different ID's but why now their account was disabled and mine is not.
Is this mean because we use one PC for multiple accounts when we sign up in azure for students?. If this is not the reason why my two friends Thier account disabled and mine is not?? I am the First one who create an account in AZURE and after two days my friend #1 register in AZURE and yesterday my friend #2 and they received a message after 12 hours
We already contacted the support and they asked us for our students ID, and profile in github and we successfully send our details via email but unfortunately this is the support reply
"""Hello,
Thanks for reaching out to Microsoft Azure support. Sorry we were unable to verify your account information. Based on this, the earlier decision remains, and your account will stay closed.  Please understand that security checks like these are in place to protect the quality and integrity of the Azure service.
Thanks for understanding.
Microsoft Customer Service and Support """
We tried to asked also what's the reason and they not reply our messages what a sad
Please help
PNG 0 Reputation points

2023-08-22T05:13:49.87+00:00

can you help me with my problem? my subscription has been disabled also. here's my thread https://learn.microsoft.com/en-us/answers/questions/1350161/azure-disabled-subscription
Brain Ak 20 Reputation points

2023-08-26T09:26:12.35+00:00

Am having same issue now, please has anyone received help from this?

3 answers

Your answer

Monalla-MSFT 13,071 Reputation points Moderator

2023-01-31T00:46:46.9166667+00:00

@Kyohei Akiyama - Thank you for reaching out to us and for being patient.

Looks like we need to troubleshoot this further, we would like to put you in touch with a support engineer so you can receive 1:1 support for a deeper investigation on this.

We would need you to send us an email at AzCommunity@Microsoft.com by providing below details.

Subject : ATTN:Monika

Subscription ID

A link to this thread.

Please email us these details and we will work with you closely to get this issue taken care of and also post any findings here in the thread so the community can benefit from it.

Thanks in advance. Looking forward for your email.
Kyohei Akiyama 10 Reputation points

2023-01-31T01:18:45.3633333+00:00

@Monalla-MSFT Thank you for your reply. I sent an email.
Jorge 0 Reputation points

2023-04-04T22:14:55.2233333+00:00

Hello @Monalla-MSFT we have the same problem. The subscription ID is 874641df-cafe-4ea5-8cac-f34f24237645. Can you help us?
PNG 0 Reputation points

2023-08-22T05:13:49.87+00:00

can you help me with my problem? my subscription has been disabled also. here's my thread https://learn.microsoft.com/en-us/answers/questions/1350161/azure-disabled-subscription
Brain Ak 20 Reputation points

2023-08-26T09:26:12.35+00:00

Am having same issue now, please has anyone received help from this?

Answer 1

Sina Salam 22,031 Volunteer Moderator

@Kyohei Akiyama I have forwarded your subscription ID to Microsoft internal, and others too are reading your information. You need to wait a little while for appropriate response.

Please, accept the answer. Thank you.

Kyohei Akiyama 10 Reputation points

2023-01-30T01:48:58.8133333+00:00

@Sina Salam How is the situation? I am in need of help.
Martin Agustin 0 Reputation points

2023-06-19T01:18:33.0166667+00:00

@Sina Salam Hello good day azure team. I am here because we are confusing about this problem
I have a two friends but their subscription was disabled due to suspicious activity. After they create an account they received both a message says "Your Azure subscription has been disabled".
I will explain here everything. Me and my Two Friends - We are both STUDENTS and Also already approved in github for students pack. We applied in GITHUB as a student to get a benefits in AZURE. So 5 days ago i was approved as a STUDENT in GITHUB and tried to get my 100$ free in AZURE and then I Deploy RDP for my website. Until now my account is still ACTIVE and kicking.
And now we are confusing why my two friends Thier subscription was disabled due to suspicious activity and my account is not??? My friend #1 was approved in Github and applied here in AZURE for students but after 12 hours he received a message that his account was disabled and my friend #2 i don't know when he is approved in github but he applied yesterday and after 12 hours he received a message that his account was disabled due to suspicious activity.
Please tell us why is this happening?? My account is still active until now but their account was disabled.
Both of us, we create or deploy RDP for our Own website. We have a different name, different email and different ID's but why now their account was disabled and mine is not.
Is this mean because we use one PC for multiple accounts when we sign up in azure for students?. If this is not the reason why my two friends Thier account disabled and mine is not?? I am the First one who create an account in AZURE and after two days my friend #1 register in AZURE and yesterday my friend #2 and they received a message after 12 hours
We already contacted the support and they asked us for our students ID, and profile in github and we successfully send our details via email but unfortunately this is the support reply
"""Hello,
Thanks for reaching out to Microsoft Azure support. Sorry we were unable to verify your account information. Based on this, the earlier decision remains, and your account will stay closed.  Please understand that security checks like these are in place to protect the quality and integrity of the Azure service.
Thanks for understanding.
Microsoft Customer Service and Support """
We tried to asked also what's the reason and they not reply our messages what a sad
Please help

Answer 2

Sina Salam 22,031 Volunteer Moderator

Hi @Kyohei Akiyama

Welcome to Microsoft Q&A and thank you for posting your question here!

So sorry for your Azure subscription being disabled and virtual machine that have stopped.

Meanwhile, the best quick solution since your subscription ID and necessary information is not listed in your statement above.

Try these two things:

Click on Send feedback to Microsoft button, that is before your sign in ID. As shown in the image, send quick feedback and ensure you submit it.
Then, click on Support & Troubleshooting button, as it's shown in the image, click help & support link, which will open a page that you can use to type the exact incident and what is going on.
If you have done the above and no answer, you need to provide some of your details like subscription ID and your sign in ID for more clarification.

Hope this is helpful!

Kindly let us know if the above helps or you need further assistance on this issue.

Cheers

Sina

Kyohei Akiyama 10 Reputation points

2023-01-25T06:56:53.1166667+00:00

Thank you for your reply.

I contacted "Support + Troubleshooting" but the ticket was closed for the following reason.

Sorry we were unable to verify your account information. Based on this, the earlier decision remains, and your account will stay closed.  Please understand that security checks like these are in place to protect the quality and integrity of the Azure service.

"Send feedback to Microsoft" was not yet, so I sent it earlier. Thank you for your advice!😊
Kyohei Akiyama 10 Reputation points

2023-01-25T14:02:50.7266667+00:00

@Sina Salam I have sent "Send feedback to Microsoft" but have not received a reply.

My Subscription ID is b5d144e6-06df-4a5c-b37f-7e5704be73fd, can you help me?

Answer 3

Sina Salam 22,031 Volunteer Moderator

@Kyohei Akiyama

Is your subscription a paid or free type?

I think, you might need to download your VM if possible.

Kyohei Akiyama 10 Reputation points

2023-01-31T01:08:32.2466667+00:00

@Sina Salam

It was a paid type subscription.

Does "download your VM" mean I should create another Azure account and move the VM?

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Azure subscription has been disabled.

3 answers

Your answer