I haven't received emails since 1/18. I don't know why.

Lorrine 0 Reputation points

I haven't received an email since 1/18. I get emails everyday. I sent a test email from another account to see if I would receive. I emptied my inbox thinking maybe it was full. Nothing.

A family of Microsoft email and calendar products.
2,659 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,738 questions
{count} votes

1 answer

Sort by: Most helpful
  1. ChristyZhang-MSFT 19,226 Reputation points Microsoft Vendor

    Hi @Lorrine ,

    Welcome to our forum!

    Does this issue occur in Web mail?

    And have you done any specific operations before that?

    If the issue only occurs in Outlook client, considering several factors (such as corrupted data file/Outlook profile, disconnected network, damaged Outlook program. etc.), please refer the following article to troubleshooting:

    I can't send or receive messages in Outlook


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments