why can't i add devices in azure

Gustavo Calvino Torres 0 Reputation points
2023-01-29T18:22:43.7633333+00:00

why can't I add devices in azure

Azure IoT Hub
Azure IoT Hub
An Azure service that enables bidirectional communication between internet of things (IoT) devices and applications.
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  1. Sander van de Velde 28,386 Reputation points MVP
    2023-01-29T22:29:50.0866667+00:00

    Hello @Gustavo Calvino Torres ,

    this seems to be an IoT Hub portal 'glitch' seen occasionally.

    I expect new devices to be added but the list is just not loading.

    I have seen it fixed within hours but meanwhile. please check if you can list the devices using the CLI or VS Code Extension for IoT Hub

    Is it fixed for your IoT Hub?

    Finally, notify the portal team by sending a frown within the portal:

    User's image

    If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress. All community members with similar issues will benefit by doing so. Your contribution is highly appreciated.

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  2. AshokPeddakotla-MSFT 27,386 Reputation points
    2023-03-13T10:47:40.29+00:00

    @Gustavo Calvino Torres Hope your issue has been resolved. As Sander mentioned, this could be a transient failure.

    I see that "Add device" button is greyed out. Do you have necessary permissions to add devices?

    You could also check the below information and see if that helps resolve the issue.

    If the IoT Hub is behind a private end point and public access set to Disabled or not allowing the IP address of the client to access it, you will receive these type of error as mentioned, "Unable to retrieve devices. Please ensure your network connection is online and networking settings allow connections from your IP address."

    If you need to keep it private then you need for example a VM in the same VNet to access the Azure IoT Hub and manage the devices.

    Please have a look at the below documentations for more details to secure Azure IoT Hub connectivity and resolve any errors may occur due to network access.

    Managing public network access for your IoT hub
    IoT Hub support for virtual networks with Private Link and Managed Identity

    Please let me know if you have any further queries.

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