Microsoft Account Hacked/Compromised - Recovery Request fails

Question

Hi,

My windows account, which username is the same as my email from my ISP has been compromised. My password doesnt work and when I go to recover via verification the email that is now being used has been changed by the hacker to an email that isnt mine. This leaves me with no way of accessing or recovering my account by normal means.

I have tried the account recovery form and it is usless. It comes back with;

'Unfortunately, we are not able to assist you with your request. Your Microsoft account appears to be provided by an Internet Service Provider (ISP). Please contact your ISP to assist you with your account recovery'

The issue isnt with my ISP, thats just my username. The hackers have changed my microsoft details not my ISPs.

Can anybody point me to an alternative way of resolving this??

Thanks!

Answer 1

Hi,

Account recovery is the one option however as you have tried this, I will suggest you to contact Microsoft Global numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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