How can I access Microsoft Learn Sandbox?

Question

How can I access Microsoft Learn Sandbox?

Anonymous

B180C20F-A98F-497D-8980-1FBE766AA174

I am currently working through a Microsoft Learn course on Azure Fundamentals and have come across this page where I am required to explore the learn sandbox. I have followed all the instructions on the page and reviewed permissions where necessary but am unable to get the Powershell CLI to load up on the other half of the page. The error is when I click 'Sign in' as shown in the image above, it redirects me to sign in to my account (student account linked via my university email) and then comes back to the page above, as if it's going to sign me in and then continues to display the 'Sign in with your account' message, as shown in the image attached.

Please can someone help me correct this? I have tried virtually everything I can think of to make it work, from clearing my cookies to restarting my laptop. I am working from a Macbook so maybe the issue is this? I would appreciate some advice as I would like to practice working in the sandbox and Microsoft Powershell CLI as I complete this certification.

Thanks.

Proix, Frédéric 5 Reputation points

2023-02-03T20:24:21.9566667+00:00

Hi.

I had exactly the same problem.

I solved this problem by using Chrome.

Regards,

Frédéric
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-02-03T20:28:59.09+00:00

Hello!

Let us know if switching browsers as recommended by @Proix, Frédéric works for you. If not, we have some sign in issues that are currently being investigated and it would be great to determine if this is similar to what is currently being worked on.
Daniel Litvack 20 Reputation points

2023-02-03T21:47:09.05+00:00

@Anonymous

I am having the same issue using Chrome. I also tried Edge and FireFox. Nothing seems to work! Any update is greatly appreciated!
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-02-04T01:28:38.4666667+00:00
Hello, @Daniel Litvack !

We're currently tracking a number of recent sign in issues that have been reported within the last 1-2 weeks which have included:

Issues with multiple accounts (one account, like a business account may work but the other, like a personal account may not). Isolating sign in data by using private browsing or a separate browser may help in some cases.

Issues with migrated accounts (like a Hotmail account that has been upgraded to an Outlook account). Using accounts that have not been migrated worked in some cases.

Specific browsers have had issues such as Edge and Safari. Using another browser has helped in some cases.

We're still tracking down different causes, however, so information is limited. As soon as we've identified the issue we'll be able to give an update and hopefully roll out a quick fix.
Axel Stoller 15 Reputation points

2023-05-16T14:28:48.6833333+00:00

Its now 3 months later and I run into the same issue. Used Chrome and FF. Cannot complete my training.

Will someone fix this error or explain what the user can do?
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-05-16T16:54:59.73+00:00

Hello, @Axel Stoller !

The sandbox team has been working on a fix but the exact cause has been difficult to track down.

Edit:

The fix is now live! If you are running into this issue, please create a new thread and let us know so we can investigate.
M Clissold 6 Reputation points

2023-05-18T23:07:17.6866667+00:00

This worked for my session
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-05-18T23:10:13.12+00:00

Thank you very much for the confirmation, @M Clissold !

6 answers

Your answer

Proix, Frédéric 5 Reputation points

2023-02-03T20:24:21.9566667+00:00

Hi.

I had exactly the same problem.

I solved this problem by using Chrome.

Regards,

Frédéric
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-02-03T20:28:59.09+00:00

Hello!

Let us know if switching browsers as recommended by @Proix, Frédéric works for you. If not, we have some sign in issues that are currently being investigated and it would be great to determine if this is similar to what is currently being worked on.
Daniel Litvack 20 Reputation points

2023-02-03T21:47:09.05+00:00

@Anonymous

I am having the same issue using Chrome. I also tried Edge and FireFox. Nothing seems to work! Any update is greatly appreciated!
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-02-04T01:28:38.4666667+00:00

Hello, @Daniel Litvack !

We're currently tracking a number of recent sign in issues that have been reported within the last 1-2 weeks which have included:

Issues with multiple accounts (one account, like a business account may work but the other, like a personal account may not). Isolating sign in data by using private browsing or a separate browser may help in some cases.

Issues with migrated accounts (like a Hotmail account that has been upgraded to an Outlook account). Using accounts that have not been migrated worked in some cases.

Specific browsers have had issues such as Edge and Safari. Using another browser has helped in some cases.

We're still tracking down different causes, however, so information is limited. As soon as we've identified the issue we'll be able to give an update and hopefully roll out a quick fix.
Axel Stoller 15 Reputation points

2023-05-16T14:28:48.6833333+00:00

Its now 3 months later and I run into the same issue. Used Chrome and FF. Cannot complete my training.

Will someone fix this error or explain what the user can do?
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-05-16T16:54:59.73+00:00

Hello, @Axel Stoller !

The sandbox team has been working on a fix but the exact cause has been difficult to track down.

Edit:

The fix is now live! If you are running into this issue, please create a new thread and let us know so we can investigate.
M Clissold 6 Reputation points

2023-05-18T23:07:17.6866667+00:00

This worked for my session
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-05-18T23:10:13.12+00:00

Thank you very much for the confirmation, @M Clissold !

Answer 1

Joseph Dutton 150

Anonymous,

Thank you for your question! That is definitely a strange error, and I am wondering if it has to do with your university email. Have you attempted to use your personal Microsoft account? Since this is a sandbox environment, you will receive no charges to your Microsoft account so I don't think there is any reason this wouldn't work.

Try heading to aka.ms/az900/sandbox and signing in with a personal Microsoft email and attempt to launch "Exercise - Explore the Learn sandbox - Training. If that works, I would recommend submitting a ticket with Microsoft to ask why your student account won't work with the sandbox environment.

Thank you,

Joseph

Sirée Koolen-Wijkstra 30 Reputation points

2023-06-05T06:13:35.7566667+00:00

Goodmorning Josh,

I've learned that the error indeed was caused by my work. I've set up a new account with a different mail address and linked the two accounts. That solved the error for me.

Kind regards,

SIrée

Answer 2

GALAL, HASHIM 10

Hi,

I used to have the same problem, it is resolved by the below steps:

if you are connected to the internet through a company VPN please disable it and try to login again.
if you are already configured a company proxy in your browser also please disable it and try to login again.

Hashim

Answer 3

Proix, Frédéric 5

Hi.

I had exactly the same problem.

I solved it by using Chrome.

It is mentioned on this page :

https://learn.microsoft.com/en-us/training/support/troubleshooting?uid=learn.wwl.describe-core-architectural-components-of-azure.exercise-explore-learn-sandbox

Case : Azure Cloud Shell opens without bringing up the prompt.

Regards,

Frédéric

kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2023-02-03T20:25:51.6633333+00:00

Thank you very much for sharing this, @Proix, Frédéric ! Were you using one of the browsers listed (Microsoft Edge and Safari) or another browser?
Harry Castillo 0 Reputation points

2023-10-11T02:16:55.11+00:00

How absurd that using the Microsoft browser edge, you have this problem, and the solution is to use a competitor's browser. I confirm that in my case the solution was also to use chrome.

Answer 4

Sirée Koolen-Wijkstra 30

My problem was solved when I created a new account and linked both accounts. The error was due to some policy from work.

Kind regards,

Sirée

Žilvinas Kundrotas 0 Reputation points

2025-03-16T07:42:07.95+00:00

Hello,
I have the same problem. I tried two different Microsoft accounts. First one with edge, second one with chrome in private mode. (and a lot of intermediate tries). In all cases I see the process of sandbox creation, but in right windows it asks to sign in me again and then it switches to text "Azure cloud shell..." and in 2 seconds it switches again to "sign in with your account".
By the way, I tried different sandboxes: one is in my learning path, another is the one recommended here: Exercise - Explore the Learn sandbox - Training | Microsoft Learn
Žilvinas Kundrotas 0 Reputation points

2025-03-16T08:30:55.6466667+00:00

I tried to login to Azure portal to "Microsoft Learn Sandbox" subscription and I found that it requires additional information (2nd factor). I configured that and I am able to login to sandbox from Azure portal. But still it does not work from Microsoft learn interface.

Answer 5

Sirée Koolen-Wijkstra 30

I have the same problem. Tried Firefox, Chrome and Edge, all browsers give me this message unfortunately. Tried to go to aka.ms/az900/sandbox but even then I still have this message. It might have to do with me having two Microsoft accounts, one from my work (which I use to access the Azure Learning) and one from my university (which I use to log in to Word and such).

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How can I access Microsoft Learn Sandbox?

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