2,497 questions
Why am I unable to sign in when using the Learn sandbox?
We are currently working on a fix for this issue and are collecting information from those who are experiencing this as well as providing updates here:
How can I access Microsoft Learn Sandbox?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 34%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I am currently working through a Microsoft Learn course on Azure Fundamentals and have come across this page where I am required to explore the learn sandbox. I have followed all the instructions on the page and reviewed permissions where necessary but am unable to get the Powershell CLI to load up on the other half of the page. The error is when I click 'Sign in' as shown in the image above, it redirects me to sign in to my account (student account linked via my university email) and then comes back to the page above, as if it's going to sign me in and then continues to display the 'Sign in with your account' message, as shown in the image attached.
Please can someone help me correct this? I have tried virtually everything I can think of to make it work, from clearing my cookies to restarting my laptop. I am working from a Macbook so maybe the issue is this? I would appreciate some advice as I would like to practice working in the sandbox and Microsoft Powershell CLI as I complete this certification.
Thanks.
Azure Azure Training
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Proix, Frédéric 5 Reputation points2023-02-03T20:24:21.9566667+00:00 Hi.
I had exactly the same problem.
I solved this problem by using Chrome.
Regards,
Frédéric
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 4%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator2023-02-03T20:28:59.09+00:00 Hello!
Let us know if switching browsers as recommended by @Proix, Frédéric works for you. If not, we have some sign in issues that are currently being investigated and it would be great to determine if this is similar to what is currently being worked on.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 27%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Daniel Litvack 20 Reputation points2023-02-03T21:47:09.05+00:00 I am having the same issue using Chrome. I also tried Edge and FireFox. Nothing seems to work! Any update is greatly appreciated!
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kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator
2023-02-04T01:28:38.4666667+00:00 Hello, @Daniel Litvack !
We're currently tracking a number of recent sign in issues that have been reported within the last 1-2 weeks which have included:
- Issues with multiple accounts (one account, like a business account may work but the other, like a personal account may not). Isolating sign in data by using private browsing or a separate browser may help in some cases.
- Issues with migrated accounts (like a Hotmail account that has been upgraded to an Outlook account). Using accounts that have not been migrated worked in some cases.
- Specific browsers have had issues such as Edge and Safari. Using another browser has helped in some cases.
We're still tracking down different causes, however, so information is limited. As soon as we've identified the issue we'll be able to give an update and hopefully roll out a quick fix.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 47%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Axel Stoller 15 Reputation points2023-05-16T14:28:48.6833333+00:00 Its now 3 months later and I run into the same issue. Used Chrome and FF. Cannot complete my training.
Will someone fix this error or explain what the user can do?
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kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator
2023-05-16T16:54:59.73+00:00 Hello, @Axel Stoller !
The sandbox team has been working on a fix but the exact cause has been difficult to track down.
Edit:
The fix is now live! If you are running into this issue, please create a new thread and let us know so we can investigate.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 99%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
M Clissold 6 Reputation points2023-05-18T23:07:17.6866667+00:00 This worked for my session
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kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator
2023-05-18T23:10:13.12+00:00 Thank you very much for the confirmation, @M Clissold !
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kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator
2023-06-02T07:52:10.39+00:00