Unable to see the OneNote notebooks after the change in the account name

tamilarasan l 21 Reputation points
2023-02-06T16:01:27.9633333+00:00

Hello,

I've user whose account name got changed recently, but the email address is not changed. After the change in account name, user is unable to see the prvious changes that were updated in the OneNote.

User's OneDrive name changed from

https://tenant-my.sharepoint.com/personal/xxxxx_xxxxx

to

https://tenant-my.sharepoint.com/personal/xxxxx_yyyyy

Tried and restored the old profile but when she opens the notebook, its not showing the updates note books contents.

Please help me to resolve this issue and get the updated note book contents with new account name,

Thanks & Regards,

Tamil

OneNote
OneNote
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
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OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. Emi Zhang-MSFT 22,011 Reputation points Microsoft Vendor
    2023-02-07T08:45:29.6133333+00:00

    Hi @tamilarasan l,

    I suggest you post this issue to OneDrive for Business forum:

    https://techcommunity.microsoft.com/t5/onedrive-for-business/ct-p/OneDriveforBusiness

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    If the response is helpful, please click "Accept Answer" and upvote it.

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