Hi @SammySum ,
Welcome to our forum!
Looks like your issue is related to your Outlook account, please kindly understand that Outlook tag here we mainly focus on general issues about Outlook desktop client. Based on my research, i found a thread mentioned that Where do I get additional support for My Account and Information issues. It's suggested that you could post your case in dedicated forum for Outlook account for more professional advice.
Thanks for your understanding and hope your issue would be resolved soon.
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