Audio & Video Out of Sync with Ms Teams

Question

Audio & Video Out of Sync with Ms Teams

Lyndon Mark 15

hey guys,

Facing a very strange problem with Teams on our company network.

The Audio & Video are Out of Sync by several milliseconds and sometimes up to a second....The Video is seen before the audio is heard.

We tried joining calls

We use Dell Widescreen 38" monitors and Dell Precision 5570 Laptops with 64GB of RAM.

There are no issues at all with Zoom on the same laptops which makes us wonder if Teams is causing the issue as opposed to Audio / Video drivers or network bandwith / latency.

Just wondering if anyone else has seen this or has any ideas

Dave 0 Reputation points

2023-02-13T20:33:08.0833333+00:00

I have a similar issue on Windows 10 pro 22H2 using the native Windows client (not the web). I'm running teams on a VM using RDP and microphone / webcam passthrough from the host OS (also Windows 10 22H2). Both the host and VM systems are on the same physical hardware using 10GB virtual links. Normally this works just fine, but every 3rd meeting or so, I'll hit some processing lag such that the video gets way ahead of the audio and they get back in sync. This, then, leads to all kinds of audio feedback problems. The only way to get everything back in sync is to temporarily leave the meeting and fully restart the application. It's maddening, but I have always assumed there is nothing I can do because I'm an edge case, and nobody seems to care about those anymore.

Edit: I intended to add this original comment to the OP rather than as a comment on Jimmy's reply. Here it is again in the correct place...

1 answer

Your answer

Dave 0 Reputation points

2023-02-13T20:33:08.0833333+00:00

I have a similar issue on Windows 10 pro 22H2 using the native Windows client (not the web). I'm running teams on a VM using RDP and microphone / webcam passthrough from the host OS (also Windows 10 22H2). Both the host and VM systems are on the same physical hardware using 10GB virtual links. Normally this works just fine, but every 3rd meeting or so, I'll hit some processing lag such that the video gets way ahead of the audio and they get back in sync. This, then, leads to all kinds of audio feedback problems. The only way to get everything back in sync is to temporarily leave the meeting and fully restart the application. It's maddening, but I have always assumed there is nothing I can do because I'm an edge case, and nobody seems to care about those anymore.

Edit: I intended to add this original comment to the OP rather than as a comment on Jimmy's reply. Here it is again in the correct place...

Answer 1

JimmyYang-MSFT 57,596 Microsoft External Staff

Hi @IT Administrator in Banking and Finance

Do you have the same problem if using Teams web client?

Does this issue persist all the time?

If there is no issue in Teams web client . we firstly recommend you try to clear the client cache file and restart Teams client to see if it works.

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-windows

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Dave 0 Reputation points

2023-02-10T21:12:46.7433333+00:00

I have a similar issue on Windows 10 pro 22H2 using the native Windows client (not the web). I'm running teams on a VM using RDP and microphone / webcam passthrough from the host OS (also Windows 10 22H2). Both the host and VM systems are on the same physical hardware using 10GB virtual links. Normally this works just fine, but every 3rd meeting or so, I'll hit some processing lag such that the video gets way ahead of the audio and they get back in sync. This, then, leads to all kinds of audio feedback problems. The only way to get everything back in sync is to temporarily leave the meeting and fully restart the application. It's maddening, but I have always assumed there is nothing I can do because I'm an edge case, and nobody seems to care about those anymore.

Edit: I meant to post this as a comment to the OP. I will re-post it there shortly, but am also leaving it here to prevent confusion in any follow-on responses.
JimmyYang-MSFT 57,596 Reputation points Microsoft External Staff

2023-02-13T10:06:33.7966667+00:00

@Lyndon Mark

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

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Audio & Video Out of Sync with Ms Teams

1 answer

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