I'm running Teams on Microsoft Windows Server 2016 (remote VM for working). Past month I have issue to open links in chats/team channels. When I click on hyperlink, nothing happens. I've checked default browser is set to Chrome. I've tried to: restart Teams sign out&in to our corporate account clear cache of browser and teams change default browser restart whole computer reinstall application I've tried to do the steps both separately and all of them at once with the computer restart at the end. Nothing helped. I'll be greatful for any help. Thanks

Got final response from Microsoft Support: this is well-known issue with Server 2016 for about a year now. As Server 2016 is out of maintenance support, there will be no fix. The issue is related to maximum character URL-limitation by OS. Two possible workarounds: update to Server 2019 disable SafeLinks Policy in Security AdminCenter (including exeption for BuiltIn-default-policy) and wait 24h The issue propagates through all tenants starting about a year ago... so some organisations are affected for quite some time and some only recently.

Teams Desktop App version 1.6.00.26474 (64-bit), doesn't allow me to open hyperlinks shared in chat nor can I click through and open Microsoft's own ' Learn More' links against various options within App Settings. Staff on either an older version of Teams 1.6.00.24078 or much newer version 23257.2614.2410.5635 are NOT affected. Appears to be isolated with version 1.6.00.26474. Is this related to the phishing attacks recently? https://blog.knowbe4.com/microsoft-teams-phishing-distributes-malware

Hi @ Rajnoch Filip Do you mean that links in Teams chats are displayed as text? This phenomenon is universal, not a problem of your client, and this problem does not occur regularly. We are also experiencing this issue in our test environment, and currently we take two approaches to solve it: copy-paste the link into a new browser window. Try sending the link a few more times. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

The link is not displayed as plain text but correctly as a link. But nothing happens when I click on it.

I have the same issue and can't fix it. When I click on any link in Teams, the page opens into the browser but the browser app is still in the background and is not getting the focus.

Link in Teams chats not opening Browser

Rajnoch Filip 41

I'm running Teams on Microsoft Windows Server 2016 (remote VM for working). Past month I have issue to open links in chats/team channels. When I click on hyperlink, nothing happens.

I've checked default browser is set to Chrome.

I've tried to:

restart Teams
sign out&in to our corporate account
clear cache of browser and teams
change default browser
restart whole computer
reinstall application

I've tried to do the steps both separately and all of them at once with the computer restart at the end. Nothing helped.

I'll be greatful for any help.

Thanks

SokiGuo-MSFT 27,736 Reputation points Microsoft Vendor

2023-02-27T08:01:11.6066667+00:00

Hi @Rajnoch Filip

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.
Rajnoch Filip 41 Reputation points

2023-02-28T10:13:32.1066667+00:00

Not yet, I am waiting for our overhelmed IT security department to check the link security policy.

Unfortunatelly I found, that I cannot open links only on virtual remote desktops (explicitely Citrix VDI and remote desktop on virtual Windows server). On my physical laptop I can open the links correctly.
SokiGuo-MSFT 27,736 Reputation points Microsoft Vendor

2023-03-02T08:19:36.02+00:00

Hi @Rajnoch Filip

Based on your description, this doesn't seem to be an issue with the Teams client. To further troubleshoot if this is an issue with your security policy, check to see if this is the case for others in your organization.
SokiGuo-MSFT 27,736 Reputation points Microsoft Vendor

2023-03-06T06:12:41.1666667+00:00

Hi @Rajnoch Filip

Is there any update on this case?

Please feel free to drop us a note if there is any update.

Have a nice day!
Rajnoch Filip 41 Reputation points

2023-03-06T10:46:27.6+00:00

So far not, waiting for security department
SokiGuo-MSFT 27,736 Reputation points Microsoft Vendor

2023-03-08T06:05:17.62+00:00

Hi @Rajnoch Filip

If this issue is prevalent in your organization, it is likely that a security policy is in place. If you have any further updates on this issue, please feel free to post back.
Oleksii Garkavenko 0 Reputation points

2023-03-13T16:32:25.4866667+00:00

I have the same issue too.
And also on Windows Server 2016.

Accepted answer

Florian Finder 85 Reputation points

2023-08-24T12:37:23.6933333+00:00
Got final response from Microsoft Support: this is well-known issue with Server 2016 for about a year now. As Server 2016 is out of maintenance support, there will be no fix.
The issue is related to maximum character URL-limitation by OS.
Two possible workarounds:

update to Server 2019

disable SafeLinks Policy in Security AdminCenter (including exeption for BuiltIn-default-policy) and wait 24h

The issue propagates through all tenants starting about a year ago... so some organisations are affected for quite some time and some only recently.
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2 people found this answer helpful.

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9 additional answers

Priyesh 15 Reputation points

2023-10-04T12:21:31.5766667+00:00

Teams Desktop App version 1.6.00.26474 (64-bit), doesn't allow me to open hyperlinks shared in chat nor can I click through and open Microsoft's own 'Learn More' links against various options within App Settings. Staff on either an older version of Teams 1.6.00.24078 or much newer version 23257.2614.2410.5635 are NOT affected. Appears to be isolated with version 1.6.00.26474. Is this related to the phishing attacks recently? https://blog.knowbe4.com/microsoft-teams-phishing-distributes-malware
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1 person found this answer helpful.
Jodie L 10 Reputation points

2023-10-04T19:12:24.9933333+00:00

Same version and same issue. When I try to open links from Microsoft Help, I get a quick popup that goes away before being able to respond.

Mike Koehn 5 Reputation points

2023-10-05T13:18:51.5633333+00:00

The same thing happens in our environment for anyone running 1.6.00.26474. I suggest opening a ticket with Microsoft support so they can be made aware of size of impact.

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Caroline E Smedley 0 Reputation points

2023-10-06T14:35:37.03+00:00

logged in a newer thread here: https://learn.microsoft.com/en-us/answers/questions/1381716/lost-ability-to-open-files-and-check-links-in-team?comment=answer-1328246&page=1#comment-1388925
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SokiGuo-MSFT 27,736 Reputation points Microsoft Vendor

2023-02-15T06:36:18.88+00:00
Hi @Rajnoch Filip

Do you mean that links in Teams chats are displayed as text?

This phenomenon is universal, not a problem of your client, and this problem does not occur regularly. We are also experiencing this issue in our test environment, and currently we take two approaches to solve it:

copy-paste the link into a new browser window.

Try sending the link a few more times.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Rajnoch Filip 41 Reputation points

2023-02-15T12:07:06.9766667+00:00

The link is not displayed as plain text but correctly as a link. But nothing happens when I click on it.
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Vinod Survase 4,741 Reputation points

2023-02-15T12:19:06.6133333+00:00

If the links are not opening then kindly check the Safe link policy if its applied in your tenant or if not then you can try clicking by mouse right click and center click button check if that works.

Also check the below docs if its virtualized environment

https://learn.microsoft.com/en-us/microsoftteams/teams-for-vdi

https://learn.microsoft.com/en-us/azure/virtual-desktop/teams-on-avd

SokiGuo-MSFT 27,736 Reputation points Microsoft Vendor

2023-02-20T09:54:29.66+00:00

Hi @Rajnoch Filip

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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Giuseppe Porcelli 0 Reputation points

2023-04-22T00:35:42.42+00:00

I have the same issue and can't fix it. When I click on any link in Teams, the page opens into the browser but the browser app is still in the background and is not getting the focus.
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John Miller 0 Reputation points

2023-06-20T13:34:55.3133333+00:00

I'm having this problem as well after migrating to a new laptop. The links I recieve in chats do open a browser tab, but without the link address.

John Miller 0 Reputation points

2023-06-20T19:38:57.91+00:00

Disregard, my problem was due to IE being the default browser, once I switched to Edge it started working.
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