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Error Another account from your organization is already signed in on this device. Try again with a different account.

Sarah Nelson 80 Reputation points
Feb 17, 2023, 5:42 PM

Hello,

I keep getting the error - "Error

Another account from your organization is already signed in on this device. Try again with a different account." I've been trying to use all of the tips, tricks, and fixes available online, but nothing is working. Please help.

Thanks,
Sarah

Word
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A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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23 answers

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  1. Karl Albrecht 135 Reputation points
    Mar 30, 2023, 5:35 PM

    I was having this issue on my iPhone and finally was able to resolve it by resetting Excel. I assume this might work from any of the Office apps on iOS.

    1. Go to Settings
    2. Scroll down to Excel
    3. Reset Excel
    4. Turn on Delete Sign-In Credentials
    5. Back out from screen (not sure this is required)
    6. Open Excel and then terminate the app
    7. Restart Excel and you should get a fresh sign in page

    Hope that helps, not sure if this thread was iOS or not...

    Karl

    27 people found this answer helpful.

  2. Erin 60 Reputation points
    May 5, 2023, 1:12 PM

    I don't know if anyone has figured this out yet, but incase you haven't, I'll share how I fixed it. I'm also on a Mac, so maybe that is also helpful, too.

    1. Open Word.
    2. Go to the Help dropdown menu.
    3. Select Clear Application Data.
    4. And put a check mark by Identities. Click Clear.
    5. Then the app should restart and you can sign in. You might have to Activate it as well, so you can edit documents.

    I hope this helps.

    12 people found this answer helpful.

  3. Trevor Matkowski 15 Reputation points
    Mar 2, 2023, 10:49 PM

    I'm having the same issue with the exact same: Error "Another account from your organization is already signed in on this device. Try again with a different account"

    One strange symptom I'm having is that this is only affecting Word and Excel. Outlook and PowerPoint seem to be activated just fine.

    I too have tried to remove all accounts from the Settings-Accounts area as well as from Credential Manager. Rebooting, updating Windows, Office, etc. Even a new profile on the computer does not seem to work.

    Screenshot 2023-03-02 155027

    3 people found this answer helpful.

  4. Brian Sørensen 20 Reputation points
    Mar 9, 2023, 8:53 AM

    Having had the same issue for 1,5 weeks now. Tried to remove apps, delete office logins from key chain, delete UBTF files, and get a new office account. Nothing works. A fix is urgently needed!

    2 people found this answer helpful.
    0 comments No comments

  5. Matthew Hoffman 5 Reputation points
    Feb 17, 2023, 7:21 PM

    Following - having same issues here.

    1 person found this answer helpful.

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