Error Another account from your organization is already signed in on this device. Try again with a different account.

Sarah Nelson 65

Hello,

I keep getting the error - "Error

Another account from your organization is already signed in on this device. Try again with a different account." I've been trying to use all of the tips, tricks, and fixes available online, but nothing is working. Please help.

Thanks,
Sarah

JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor

2023-02-20T06:21:18.78+00:00

Hi @Sarah Nelson

Do you mean this issue happened in all Office 365 Apps?

Do you have any operations before this issue occurred?

To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant
JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor

2023-02-20T07:51:33.59+00:00

@Sarah Nelson

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.
Brian Sørensen 20 Reputation points

2023-03-09T08:57:23.2333333+00:00

Having had the same issue for 1,5 weeks now. Tried to remove apps, delete office logins from key chain, delete UBTF files, and get a new office account. Nothing works. A fix is urgently needed!
Clarissa Passos 0 Reputation points

2023-04-30T18:42:30.62+00:00

What a nightmare! I've spent hours trying to fix this issue, with no success. What is the solution? I am using a Mac.
Steve Griffith 25 Reputation points

2023-08-02T19:43:02.67+00:00

I used Outlook to fix the issue. I had the same problem in Office 2016 using a 365 login on "my" computer at a client. Even after following MS recommendations to include Microsoft Support and Recovery Assistant for Office 365 nothing resolved the issue. Upgraded to 2019 and same issues. Word & Excel said I couldn't log in. I used Outlook to fix the issue and went to Outlook's "File" menu, "Office Account", "Sign Out", "Sign In" and it fixed the issue in Word & Excel. I'm an IT consultant and have numerous 365 logins on this one profile and I have always told it NOT to "Stay signed in?" and don't remember my login(s). Good Luck.
Drew 5 Reputation points

2023-08-16T20:24:03.9966667+00:00
The solution I found was to use the 'Clear Application Data' option in the 'Help' menu. I found this in the Microsoft Word, Excel, or Outlook apps.

Then you can go through and choose any or all of the following options:

'Select the data you want to clear:'

Experimental Features

First Run Experience

Identities

Information Protection

License

After you confirm, the app will restart. as soon as it restarted, it pulled the correct login information and account and I didn't even have to try to sign in again. Very weird. But checked all the apps and have had no issues. This was fixed today, 08/16/23
Amrit 0 Reputation points

2023-11-16T04:54:14.6533333+00:00
Solved for me:

I had the same problem in my iPhone.

You can try to Reset credentials for Office applications to check the result:

Close all the Office for iPhone apps.

Go to Settings on your device via tapping the gear icon.

Scroll down and find "Microsoft 365 (Office)" application.

Then find "RESET" section and click "Reset Microsoft 365 (Office)".

Turn the “Delete Sign-In Credentials” button on.

Open the app and Sign in again to see the result.
Alex A 0 Reputation points

2024-02-28T15:19:19.4+00:00

This is a MAJOR bug in Office since an update has occurred several months ago. I cannot count how many times I see this issue and the only way to correct it is to go into settings, disconnect ALL the accounts, then download the Support Assistant and run through that entire process, then when you're done, delete the OAuth folder from localappdata. This issue only started when Microsoft updated office to change the initial login screen of Word/Excel to remove the 'skip for now' option if the product was not activated (but still signed in with a user with no license). This is a MAJOR problem as it allow for word to have users remain signed into the applications but you cannot move the window out of the way to get into word in order to click their name in the upper right to sign them out so you can sign in a user that DOES have a license. THIS IS BUG THAT MUST BE FIXED. YOU CANNOT EXPECT USERS TO FIX THIS. Even a complete uninstall and reinstall of office entirely DOES NOT FIX THE ISSUE.
Suraj Karki 0 Reputation points

2024-03-18T19:52:49.6+00:00

Sometime, due to multiple licenses assign to single user can be the reason of this issue. Try to change the license type by looking at microsoft tenanet with administrative privilige.

If this way the problem is not solved then, try another way.

Modify OneAuth Account Store (Windows Devices):

Navigate to the %localappdata%\Microsoft\OneAuth\accounts folder.

You’ll find one or more files with different GUIDs (if multiple accounts are involved).

Open these files using Notepad.

Examine the account_hints value and identify files associated with the account you want to use.

Change the association_status entry for com.microsoft.Office to “disassociated” and save the file.

verify the ID which is assign to azure account of the user and put the same ID on here.

reboot the computer and try to sign in again.
Michael OHara 0 Reputation points

2024-03-26T17:50:44.8733333+00:00

Thank you. I spent hours trying all the recommended solutions with no luck. Your Outlook sign-in/sign-out solution did the trick.
Alex A 0 Reputation points

2024-03-26T17:58:20.6933333+00:00

We all know that this issue is caused by "multiple accounts". The problem is that Microsoft has randomly changed how the software works and it now prevents you from bypassing the sign in screen to sign out the account that does not have a license to use the product!

Prior to the update that has caused all these issues, if shared access was enabled and a user with no license for local word/excel signed into the product they would continue to use the product endlessly as the other user. Then, when the user WITH the required license needed to be reauthenticated you would simply "skip" the login screen and be unable to edit or save anything in the application (once you hit skip). At this point, you could sign out all of the users that were signed into the applications in the upper right, then validate the user with the proper license and be on your merry way.

This BUG prevents you from bypassing the login and simply gives you a halting error preventing the user from doing ANYTHING. The only method to fix this is "call your IT department".
Duncan Clarke 0 Reputation points

2024-04-11T15:59:37.2366667+00:00

I had the same issue using Excel on Windows 11. No other office apps installed so couldn’t do that.

When prompted for activation I could see it was already logged in using an account that has no office license. I eventually worked out that pressing Esc closed this window and allowed me to progress.

I then signed out of Excel and closed the app. On restarting Excel I was prompted to activate but could now enter the licensed user and it activated. I could then sign out again and use whatever user I wanted.

21 answers

Rob Rijs 0 Reputation points

2023-07-11T10:35:42.3433333+00:00

I have the same issue on macOS! Support and Recovery Assistant doesn't work om my OS, Windows-only.
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Rob Rijs 0 Reputation points

2023-07-11T14:43:33.93+00:00

For me this helped. https://office-reset.com
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Marcos Benites 0 Reputation points

2023-10-11T21:07:23.6666667+00:00

I was having this problem, and I sorted it out with the instructions on the following link:

https://learn.microsoft.com/en-us/office/troubleshoot/activation/another-account-already-signed-in

But I did the opposite, where it says to 'disassociate', mine was already this way, instead I change it to 'associate' saved the file and voila, I could insert another account from the same organization.

I didn't need to try option 3.

Hope this help.

Marcos Benites
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Daniel Anderson 0 Reputation points

2023-11-16T15:31:22.65+00:00

I’m having the same issue I changed jobs within my organization and now I cannot access office on my phone

Correlation Id: dac1bf8f-9044-864f-a2de-0a8377b007bb

Timestamp: 2023-11-16T15:26:42.000Z

DPTI: D96FBBDE-CB23-48D1-AE87-38139794E344

Error Tag: 5pzx9

Error Code:
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Will Judy 1 Reputation point

2023-12-04T16:58:20.8+00:00

Was having the same issue. We did ALL the things, cleared the identities, registry, Support and Recovery assistant. Nothing worked.

We finally found a solution. We opened up a PowerPoint presentation (by double-clicking on the presentation, NOT by opening powerpoint) and it asked us to sign-in/activate like normal and we selected "Enter Product Key" then clicked the X on that box, and it finally allowed us into PowerPoint (With all sorts of activation errors) and allowed us to sign-out at the top. Then we signed back in with the proper user and it worked.
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Error Another account from your organization is already signed in on this device. Try again with a different account.

21 answers