Me and all the users in my tenant lost login after okta integration deactivate

Question

Hi

We had okta integrated with azure portal login for mfa, we recently removed okta integration and not able to login to azure portal any more.

Please help

Thanks

Tapas Jana

Answer 1

Hi

I would suggest raising a ticket using your local number from one of the Global Support numbers listed here:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

They may be able to reset your Auth methods to allow you to login again and reset. You will need to provide proof that you are the owner of the Azure Subscription.

Hope this helps,

Thanks

Michael Durkan

• If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!

Answer 2

Hello there,

What is the exact error message that you are getting during the login?

Have you checked your logs ? NPS extension logs are found in Event Viewer under Applications and Services Logs > Microsoft > AzureMfa > AuthN > AuthZ on the server where the NPS Extension is installed.

If you encounter errors with the NPS extension for Azure AD Multi-Factor Authentication, use this article to reach a resolution faster.

Resolve error messages from the NPS extension for Azure AD Multi-Factor Authentication https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-nps-extension-errors

This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure. https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/troubleshoot-azure-mfa-issue

Hope this resolves your Query !!

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