Can an admin re-install app for a user, if it has been originally installed through an app setup policy?

Question

Can an admin re-install app for a user, if it has been originally installed through an app setup policy?

Aleksi Pulkkanen 0

Hello

So I have a Teams app setup policy defined to install an app to all users on tenant.

2 of the users seem to have some difficulties on the app setup - seems like the original install event has been missed for one reason or another. For others everything works great.

Is there any way to remove & add again the app for only these 2 users, without touching the full Teams app setup policy?

Kind regards,

Aleksi

SokiGuo-MSFT 31,711 Reputation points Microsoft External Staff

2023-03-15T07:26:32.1733333+00:00

Hi @Aleksi Pulkkanen

I am checking the status of this case. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

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SokiGuo-MSFT 31,711 Reputation points Microsoft External Staff

2023-03-15T07:26:32.1733333+00:00

Hi @Aleksi Pulkkanen

I am checking the status of this case. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

Answer 1

SokiGuo-MSFT 31,711 Microsoft External Staff

Hi @Aleksi Pulkkanen

As far as I know, the end-users can install apps on their own if the app permission policy lets them install it and the app is allowed by the Teams admin. If an app is blocked, then end-users can request admin approval.

To install apps using an app setup policy, follow these steps:

Sign in to Teams admin center and access Teams apps > Setup policies.
Select Add.
Provide a name and description for the policy.
Under Installed apps, select Add apps.
In the Add installed apps pane, search the apps that you want to install for users. You can also filter apps by app permission policy.
Select Add.

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Aleksi Pulkkanen 0 Reputation points

2023-03-03T12:08:41.6233333+00:00

Hi! Thanks for the relpy. I'm aware of these things you listed.

My question was, that if the app has originally been installed through an app setup policy for a user, but there has been an issue, is there any way to remove & add again the app?
Aleksi Pulkkanen 0 Reputation points

2023-03-03T12:14:09.83+00:00

Is there any way to trigger an app re-installation basically for a user
Sayali-MSFT 4,431 Reputation points Microsoft External Staff Moderator

2023-03-03T17:11:35.64+00:00

@Aleksi Pulkkanen - Could you please confirm if your issue has resolved with with provided suggestions or still looking for any help?
SokiGuo-MSFT 31,711 Reputation points Microsoft External Staff

2023-03-07T05:47:21.6766667+00:00

Hi @Aleksi Pulkkanen

If the app is installed by an administrator, the end user cannot uninstall it. I ran a test where I created a custom policy for the problem user, and after the policy went into effect, the user could uninstall the app themselves. After the app is deleted, it is changed to the original policy. It takes several hours for the policy to take effect.
SokiGuo-MSFT 31,711 Reputation points Microsoft External Staff

2023-03-10T08:52:36.9166667+00:00

Hi @Aleksi Pulkkanen

Do you have any further question on this topic now?

If the above suggestion helps, please be free to mark it as answer for helping more people.

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Can an admin re-install app for a user, if it has been originally installed through an app setup policy?

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