Unable to get into account setting to updated account from previous users

Steven Rogers 0 Reputation points

Hello Porcha,

I am the person that Kim was trying to help. I am unable to remove the other email address and it will not allow me to reset my password. It will not accept my telephone number for a verification and it has locked me out too many attempts. Does an admin have to do this or can I? I do not see the place for Account Settings. Please advise as soon as possible. 

This is Porscha with Microsoft 365 Support.

I wanted to touch base with you regarding our support case 35337270.

I have provided the initial steps for this issue. i will be here with you to troubleshoot further if the issue persists after taking the initial steps.

I'll reach out to you again within the next 24-48hrs.

Thanks and hope to hear back from you soon, Kim!


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