Outlook
A family of Microsoft email and calendar products.
3,427 questions
Unable to get into account setting to updated account from previous users
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 82%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Steven Rogers
0
Reputation points
Hello Porcha,
I am the person that Kim was trying to help. I am unable to remove the other email address and it will not allow me to reset my password. It will not accept my telephone number for a verification and it has locked me out too many attempts. Does an admin have to do this or can I? I do not see the place for Account Settings. Please advise as soon as possible.
This is Porscha with Microsoft 365 Support.
I wanted to touch base with you regarding our support case 35337270.
I have provided the initial steps for this issue. i will be here with you to troubleshoot further if the issue persists after taking the initial steps.
I'll reach out to you again within the next 24-48hrs.
Thanks and hope to hear back from you soon, Kim!
INITIAL STEPS:
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor2023-03-06T02:55:14.2133333+00:00 Hi @Steven Rogers ,
Welcome to our forum!
According to your description, i notice that you have contacted Microsoft support, it's suggested that you could continue to contact Microsoft for more direct and detailed advice.
Sign in to comment