Custom domain name is registered in a Tenant I no longer can access, how can I remove it

Question

Custom domain name is registered in a Tenant I no longer can access, how can I remove it

Nicholas Wilkinson 0

Hi all,

I am trying to register a domain name in my AAD but it's registered in an AAD I made years ago and forgot the password to for the GA.

I tried to login to the GA account using <username>@<customdomain>.com and it says it can't be reset because I never enabled password resetting. I do have a user account that I can use to access the tenant but it has no permissions to do anything.

My question is, how do I get into this GA when the password is unknown and can not be reset? I can prove ownership but there seems to be know way to get direct support unless I pay up.

Any help is appreicated.

Shweta Mathur 30,471 Reputation points Microsoft Employee Moderator

2023-03-16T07:17:48.2066667+00:00

Hi @Nicholas Wilkinson ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept Answer" which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
JamesTran-MSFT 37,356 Reputation points Microsoft Employee Moderator

2023-03-21T17:51:59.42+00:00

@Nicholas Wilkinson

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

2 answers

Your answer

Shweta Mathur 30,471 Reputation points Microsoft Employee Moderator

2023-03-16T07:17:48.2066667+00:00

Hi @Nicholas Wilkinson ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept Answer" which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
JamesTran-MSFT 37,356 Reputation points Microsoft Employee Moderator

2023-03-21T17:51:59.42+00:00

@Nicholas Wilkinson

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

Answer 1

JamesTran-MSFT 37,356 Microsoft Employee Moderator

@Nicholas Wilkinson

Thank you for your post!

I understand that you're trying to register a custom domain within your Azure AD tenant, but the domain is currently registered with a tenant you created years ago, and currently you aren't able to login to your older tenant's Global Admin account.

As mentioned by @JimmySalian-2011 , since you're able to login to your older tenant, prove ownership of that tenant and domain, and the issue is with getting access to your Global Admin account. I'd recommend reaching out to our Global Customer Service team, or contacting the Azure Data Protection team - (866-807-5850), so they work on getting you back into your Global Admin account.

Note: If you have an active Azure subscription and would like to work with our support team on this, please let me know and I can enable your subscription for a free one-time technical support request so you can get this issue resolved.

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

Nicholas Wilkinson 0 Reputation points

2023-03-07T19:43:02.4433333+00:00

Hi, I have an active ticket open now but I don't think it's a technical ticket, could you please review it and if you could getting the free support would be amazing!

Ticket # is 2303060030000308
JamesTran-MSFT 37,356 Reputation points Microsoft Employee Moderator

2023-03-14T21:15:43.06+00:00

@Nicholas Wilkinson

Thank you for following up on this and I apologize for the delayed response!

I was able to look into your support request and it looks like it's currently being worked on by our support team to reset your Admin's password.

If you have an active Azure subscription and would like to work with our Azure support team on this, please email me using the info below and I can enable your subscription for a free one-time technical support request so you can get this issue resolved.

<<Removed Email Instructions>>

Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
JamesTran-MSFT 37,356 Reputation points Microsoft Employee Moderator

2023-03-15T19:07:16.32+00:00

@Nicholas Wilkinson

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

Answer 2

@Nicholas Wilkinson if you have proof of the old tenant and you are the GA I will suggest you to raise a support case with Microsoft, support plan is required to raise a support case and if you want access to the tenant that is the only way unfortunately.

Contact Info

https://azure.microsoft.com/en-ca/support/create-ticket/

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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