Intune management check fail on tenant - attempting initial tenant setup

Question

Hi

I am new to this (first question). I'm also new to Intune setup as well. When I run management checks in tenant admin, it is failing on licences, with the message "Readiness Not ready. Reason: You don't have all the licenses you need to use Microsoft Managed Desktop."

The tenant is AD synced and there are users without any 365/intune licence and my thinking this is the reason for the fail? If this is correct, would anyone know how to remedy this?

Answer 1

@ian hickman, Thanks for posting in Q&A. For the message, it seems we don't have all the licenses for Microsoft Managed Desktop. In General, Microsoft Managed Desktop is a cloud-based service that brings together Microsoft 365 Enterprise (including Windows 10 Enterprise and Office 365 Enterprise). Here is a link with more details:

https://learn.microsoft.com/en-us/managed-desktop/overview/service-plan

If we just want to use Intune, we can choose any of the following license which include Intune:

• Microsoft 365 E5
• Microsoft 365 E3
• Enterprise Mobility + Security E5
• Enterprise Mobility + Security E3
• Microsoft 365 Business Premium
• Microsoft 365 F1
• Microsoft 365 F3
• Microsoft 365 Government G5
• Microsoft 365 Government G3
• Intune for Education

https://learn.microsoft.com/en-us/mem/intune/fundamentals/licenses

In fact, Microsoft Intune is a cloud service which manages user access and simplifies app and device management across your many devices, including mobile devices, desktop computers, and virtual endpoints.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/what-is-intune

To manage the devices, we need to enroll the device into Intune. You can choose one suitable method to do the enrollment.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-enrollment

I notice it seems we have the devices in on-premise domain, for these devices, GPO enrollment is recommended.

https://learn.microsoft.com/en-us/windows/client-management/enroll-a-windows-10-device-automatically-using-group-policy

As a note, before we enroll the device, please ensure the MDM Authority is set to Intune,

https://learn.microsoft.com/en-us/mem/intune/fundamentals/mdm-authority-set

Hope the above information can help.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

@ian hickman, Thanks for the reply.

From the picture you provided, it seems you are configured to enroll tenant into Windows Autopatch. In general, Windows Autopatch is a cloud service that automates Windows, Microsoft 365 Apps for enterprise, Microsoft Edge, and Microsoft Teams updates to improve security and productivity across your organization. Please confirm if this is what you want.

https://learn.microsoft.com/en-us/windows/deployment/windows-autopatch/overview/windows-autopatch-overview

And in the management settings, the licenses show not ready. From the prerequisites, it shows that Windows Autopatch requires Windows 10/11 Enterprise E3 (or higher) to be assigned to your users. Additionally, Azure Active Directory Premium and Microsoft Intune are required.

https://learn.microsoft.com/en-us/windows/deployment/windows-autopatch/prepare/windows-autopatch-prerequisites

Please check if the above licenses are all purchased. Meanwhile, in my environment, the licenses show ready although I have some users without any license. So I think the room will not be the issue for this.

Hope it can help.