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E14/E15 Gen2 and Gen3 have the same problem
Lenovo Laptop camera randomly stops working on Teams calls
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 71%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joseph St. Louis
85
Reputation points
We have several models of Lenovo Business Laptops (P, L, and T Series) with webcams that keep randomly disconnecting and become unavailable during Teams calls. Is anyone else having this issue? We've tried completely uninstalling and reinstalling the webcams including forcefully removing drivers. We've tried firmware updates, windows updates and different drivers as well.
Microsoft Teams
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kotter, Daniel A. 0 Reputation points2023-03-08T01:38:35.3333333+00:00 I am having the same issue with our T Series laptops as well.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 61%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
John Sieber 16 Reputation points2023-04-04T21:58:34.5766667+00:00 Also running into this issue with a brand new X1 Nano Gen2. We have tried firmware updates, windows updates, updating Teams, completing a fresh install of Teams, and the suggested registry change related to FrameServer mode. The issue does not seem to happen when using Teams on the Web.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 23%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Roelof Loots 0 Reputation points2023-04-06T13:38:18.7+00:00 Same here with multiple devices T14s Gen2/3 as well as T14 Gen2/3 AMD
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 48%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jackofCMBIT 0 Reputation points2023-04-12T19:38:51.08+00:00 We are also having this issue with T and X series laptops. The temporary fix has been to "reset" the built in Windows Camera app - in Settings -> Apps -> Camera -> Advanced Settings -> Reset
Then, in Teams, have the user turn off their camera, leave the meeting, and rejoin. In most cases, this has resolved the issue, for some, the issue has returned after a few days/weeks/hours, depending on the person. Would be great to have a long term fix though!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 4%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Patrick Leavy - Virtual FD 1 Reputation point2023-08-18T14:03:52.1633333+00:00 Same issue with a Lenovo E14 gen 3. It only happens with the Team desktop app, not with the browser version.
Everything is updated to latest versions: Teams, BIOS, drivers. Very frustrating.
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John Sieber 16 Reputation points
2023-08-18T18:15:31.15+00:00 @Patrick Leavy - Virtual FD The following Lenovo driver patch resolved this issue for us. https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t14s-gen-3-type-21cq-21cr/downloads/ds555195-lenovo-view-driver-for-windows-11-version-21h2-or-later-10-version-20h2-or-later-thinkpad-x1-carbon-gen-10-x1-yoga-gen-7
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8 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 38%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEO%3C/text%3E%3C/svg%3E)
Emir Omeragić 0 Reputation points2023-04-26T22:46:08.3066667+00:00 BTW this problem never happens on Zoom
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Simon Walker 0 Reputation points2023-06-07T07:58:42.7466667+00:00 Not sure if you found a solution for this, I uninstalled the device in Device Manager, scanned for hardware changes and used a different driver. looking at the date an old one but still available. it could be just the way its interpreted by Win10.
I am using a Lenovo Thinkpad L14.
The driver direct from Lenovo is this
Driver Provider: Microsoft
Driver Date: 21/06/2006
Driver Version 10.0.19041.1741
Digital Signer: Microsoft Windows
The filename I pulled down was n2tdc01w.zip
Link below