How to I get back the previous setting in Authenticator apps

Rossy Hii 0 Reputation points
2023-03-09T07:50:43.25+00:00

Had changed my iPhone 12 to iPhone 14, did the auto sync to transfer all the old data to new phone. However, when I login to my Authenticator Apps, all the previous setting are gone. Now I can’t login to my Facebook as it need two way authentication and my bank’s apps. How do I retrieve my previous setting (had format the old phone)?

Thank you so much for the help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Harpreet Singh Matharoo 7,471 Reputation points Microsoft Employee
    2023-03-09T13:09:20.5666667+00:00

    Hello @Rossy Hii

    Thank you for reaching out. I would like to inform you can restore previous authenticator app settings only if you had backed it up. If you have access to your iPhone 12 you can turn on iCloud backup and specify a Recovery account. Once done move to your iPhone 14 and use the recovery account to restore the backup from iCloud.

    More details on these steps are mentioned on following article: Back up and recover account credentials in the Authenticator app

    I hope this answer helps to resolve your issue.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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