Is it possible to store chat threads and message data longer than 90 days and be used by Azure communication Service?

Question

Is it possible to store chat threads and message data longer than 90 days and be used by Azure communication Service?

Vincent Lauwen 135

Hallo community,

I am working on a communication application with Azure communication Services (ACS). I recently came across this documentation that tells me chat threads and messages are stored within ACS and only for 90 days.

I have an unique use case where my application is going to be used in the health care and chats and messages need to be stored for 7 years. Users should be able to see 7 year long chat history.

One option was to make a request to Azure support, but is 7 years instead of 90 days even possible? Another option was to store the data in my own database, but I am not sure if ACS can use data from another database.

Does anyone have any suggestion to how to achieve my use case?

Grmacjon-MSFT 19,491 Reputation points Moderator

2023-03-10T22:24:50.4833333+00:00

@Vincent Lauwen thanks for the question. We are checking internally with the engineering team to see if this is possible and will get back to you when we hear back from them.

Best, Grace
Vincent Lauwen 135 Reputation points

2023-03-20T12:42:08.9633333+00:00

I've done some more research myself. It seems the 90 days has to do something with the "data retention" policy. I can't find further information on the policy specifically for Azure Communication Service.

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Grmacjon-MSFT 19,491 Reputation points Moderator

2023-03-10T22:24:50.4833333+00:00

@Vincent Lauwen thanks for the question. We are checking internally with the engineering team to see if this is possible and will get back to you when we hear back from them.

Best, Grace
Vincent Lauwen 135 Reputation points

2023-03-20T12:42:08.9633333+00:00

I've done some more research myself. It seems the 90 days has to do something with the "data retention" policy. I can't find further information on the policy specifically for Azure Communication Service.

Answer 1

Grmacjon-MSFT 19,491 Moderator

Hi @Vincent Lauwen ,

Thanks for your patience. What are your timelines? What stage are you in with ACS - Evaluation, POC, have a solution in production with ACS? Please reach out to us via email so we can learn more about your scenario.

Lesley He 5 Reputation points Microsoft Employee

2023-04-07T07:44:59.81+00:00

Hi I had the same question, do you have the answer now? Thanks!
Rodrigo Rebolledo 0 Reputation points

2024-05-30T21:21:39.8766667+00:00

I need to know the same, please answer publicly

Answer 2

Wiktor Gorka (Contractor) 0

Hi,

I want to use Azure Communication Services in my company, but I would like to clarify what's the default retention for all chat messages? After reading documentation: https://learn.microsoft.com/en-us/azure/communication-services/concepts/chat/concepts#chat-data

I got impression that all messages are stored indefinitely by default and if we use some preview version, we can add limited retention between 30 and 90 days.

For compliance, we need to store all message forever.

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Is it possible to store chat threads and message data longer than 90 days and be used by Azure communication Service?

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