Is it possible to store chat threads and message data longer than 90 days and be used by Azure communication Service?

Question

Hallo community,

I am working on a communication application with Azure communication Services (ACS). I recently came across this documentation that tells me chat threads and messages are stored within ACS and only for 90 days.

I have an unique use case where my application is going to be used in the health care and chats and messages need to be stored for 7 years. Users should be able to see 7 year long chat history.

One option was to make a request to Azure support, but is 7 years instead of 90 days even possible? Another option was to store the data in my own database, but I am not sure if ACS can use data from another database.

Does anyone have any suggestion to how to achieve my use case?

Answer 1

Hi @Vincent Lauwen ,

Thanks for your patience. What are your timelines? What stage are you in with ACS - Evaluation, POC, have a solution in production with ACS? Please reach out to us via email so we can learn more about your scenario. Reach out to us at azcommunity@microsoft.com with the subject ATTN: Grace and in the body of the email include your Azure Subscription ID.

Answer 2

Hi,

I want to use Azure Communication Services in my company, but I would like to clarify what's the default retention for all chat messages? After reading documentation: https://learn.microsoft.com/en-us/azure/communication-services/concepts/chat/concepts#chat-data

I got impression that all messages are stored indefinitely by default and if we use some preview version, we can add limited retention between 30 and 90 days.

For compliance, we need to store all message forever.