Is it possible to store chat threads and message data longer than 90 days and be used by Azure communication Service?

Question

Hallo community,

I am working on a communication application with Azure communication Services (ACS). I recently came across this documentation that tells me chat threads and messages are stored within ACS and only for 90 days.

I have an unique use case where my application is going to be used in the health care and chats and messages need to be stored for 7 years. Users should be able to see 7 year long chat history.

One option was to make a request to Azure support, but is 7 years instead of 90 days even possible? Another option was to store the data in my own database, but I am not sure if ACS can use data from another database.

Does anyone have any suggestion to how to achieve my use case?

Answer 1

Hi @Vincent Lauwen ,

Thanks for your patience. What are your timelines? What stage are you in with ACS - Evaluation, POC, have a solution in production with ACS? Please reach out to us via email so we can learn more about your scenario. Reach out to us at azcommunity@microsoft.com with the subject ATTN: Grace and in the body of the email include your Azure Subscription ID.