Outlook
A family of Microsoft email and calendar products.
3,427 questions
I can't log in to outlook. Says user name and password do not match. When I try to reset the password, I get error messages.
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Cheryl Krey
0
Reputation points
I have been trying to log in to Outlook and it tells me that user name and password don't match. I cannot reset the password for Outlook. I have been working with Apple reps and have not been able to solve the problem. I rely heavily on email. The app also will not open on my iPhone. Can anyone help?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Faery Fu-MSFT 18,526 Reputation points Microsoft Vendor2023-03-13T08:25:40.8466667+00:00 Hi @Cheryl Krey ,
- What is your account type? Is it an outlook.com or Exchange or O365account?
- Have you recently changed your password?
Any additional details or screenshots of the error would be greatly appreciated.
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Faery Fu-MSFT 18,526 Reputation points Microsoft Vendor
2023-03-16T09:42:40+00:00 Hi @Cheryl Krey ,
I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
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