Error when trying to update Authentication Methods Policy

Question

Attempting to update the Microsoft Authenticator settings policy (Security | Authentication methods | Policies) and getting an error 'The Policy did not save successfully'.

There are currently 16 groups with the policy applied.

We cannot delete any of the groups.

We cannot change the policy to target All users either.

Just to clarify, we are unable to make any changes to this policy at present.

Can anyone help with this issue ?

Answer 1

@Admin RK

I have tried this in my lab and it is working fine for me without any errors.

I created 16 groups and assigned these groups to one of the authentication method policy.

I am able to delete any group from that policy or I am also able to make any changes in the same policy.

If you are still facing issues, we can connect offline to fix this issue.

Please send us an email on azcommunity [at] microsoft [dot] com with Sub - Attn: Sandeg and following details in the email body: Link to this thread/post We can connect offline and discuss further on this.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 2

I'm facing the same problem, and even after disabling the SSPR methods, the problem still persists.