Intune - What does app-installation status "not applicable" mean when deploying a widnows store app (new)

Timo G 0 Reputation points
2023-03-15T11:10:23.8633333+00:00

Hello there,

we try to deploy multiple Windows Store apps to our customers' devices through Intune. However, every single device has a "Not Applicable" installation status.

I have already come across the following forum post, but it did not help me:

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/app-management/troubleshoot-app-install

I have attached a screenshot from the troubleshooting tool for one of the devices to this post.

Can someone explain to me why no windows store apps are installed?

MS Forum Screenshot

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Simon Ren-MSFT 31,446 Reputation points Microsoft Vendor
    2023-03-16T02:45:24.75+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,Please make sure following prerequisites are met to use Microsoft Store apps:

    Client devices must support at least two core processors to successfully install and run Microsoft Store apps.

    Client device need to be able to support the Intune Management Extension (IME) to install Microsoft Store apps.

    Client device need access to the Microsoft Store and the destination content to install Microsoft Store apps.

    2,Some Store Group Policies/CSP may affect app deployments from the Microsoft Store. Please check if Microsoft Store is blocked.

    Refer to: Configure access to Microsoft Store

    3,If the devices are co-managed with SCCM, please shift the workload to Intune or pilot Intune.

    Thanks for your time. Have a nice day!

    Best regards,
    Simon


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  2. Simon Ren-MSFT 31,446 Reputation points Microsoft Vendor
    2023-03-20T09:53:56.5566667+00:00

    Hi,

    Hope everything goes well. We haven't heard from you for a few days and would like to know the current status of the problem. If there is any chance to try above suggestions? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

    Thanks for your time.

    Best regards,
    Simon
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