Microsoft Teams
A Microsoft customizable chat-based workspace.
9,072 questions
AA BI
| Header 1 | Header 2 |
|---|---|
| Cell 1 | Cell 2 |
| Cell 3 | Cell 4 |
Microsoft Authenticator App not working correctly with iPhone 14 Pro
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
When trying to log into the Teams or Outlook app it takes me to the Authenticator app. It provides a 2-digit number and asks me to open the Authenticator app but I'm already in the app. This is a pop-up window that should be opening seperately in Teams but instead opens in the Authenticator app. I reload the Authenticator app and it just comes up with a new 2 digit number on the same screen. There is no place to enter the number in.
When opening the Authenticator App on its own, no numbers display. Brand new iPhone 14 Pro. iOS 16.3.1 The latest versions of all apps are being used.
Microsoft Teams
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,493 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
2,958 questions
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 21%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
T McGowan 0 Reputation points2023-06-09T12:13:35.98+00:00 I have the same question. Have you heard from Microsoft regarding this issue?
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 55.00000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Simone Acha 0 Reputation points2023-06-09T14:10:05.25+00:00 No! Microsoft clearly. It monitoring these questions at all — love the customer service not. I ended up resetting up my Microsoft login and authentication to get it to work. Still not a great app
-
T McGowan 0 Reputation points
2023-06-09T20:13:48.0533333+00:00 Thank you for the feedback.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Nina Gibbs 0 Reputation points2023-07-03T14:36:57.8333333+00:00 I have the same question.
-
Anonymous
2023-09-13T21:01:13.47+00:00 https://learn.microsoft.com/en-us/answers/questions/1364737/authenticator-does-not-work-with-iphone-14-pro Thread with same issue and added details.
Sign in to comment
1 answer
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 25%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
mussa Abdala 0 Reputation points2023-03-16T15:56:20.74+00:00 -
Simone Acha 0 Reputation points
2023-05-15T13:48:32.0233333+00:00 What does that even mean??
Sign in to comment -