Azure Email Communication Service - send to group mail account

Shawn Sullivan 11

I'm exploring the use of Azure Email Communication Service and cannot seem to send to a group mail account. I have been successful sending mail to individuals but we utilize groups extensively within our organization. Is this supported, the sdk calls seem to succeed?

Rafael da Rocha 5,091 Reputation points

2023-03-17T11:12:43.47+00:00

Hello Shawn, Message Tracking shows any info on the messages reaching your organization?
Groups can have restrictions on who can email them.
Shawn Sullivan 11 Reputation points

2023-03-20T12:39:14.35+00:00

I enabled the setting in group to allow mail from external addresses but the messages addressed to groups still do not get distributed. I don't see any other possibilities in the SDK to track messages or get any insight about what happens. We are using the Java SDK latest beta version.
Grmacjon-MSFT 17,456 Reputation points

2023-03-23T17:31:54.8733333+00:00

Hi @Shawn Sullivan

checking to see if the below response help answer your question. Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution. Thanks
Shawn Sullivan 11 Reputation points

2023-03-23T19:07:01.62+00:00

Hi Grace,

Thanks for the follow up and the support. I have not explored the option proposed and instead we just dropped the idea of using groups. The behavior with the SDK IMO should be transparent and it's not. With some messages, I get a success from client but they are never delivered to the groups. With other group messages they fail immediately within client but the error is not descriptive of the actual cause. Both of these groups were created with the same approach and are configured identically. It would be nice to understand the issue and I feel the SDK should provide that error without the need for allocation of additional resources and configuration of logging. The communication services are somewhat cumbersome to set up in general, this extra layer of complexity to determine the failure cause just adds to it.

I appreciate the support but since normal email addresses are functioning correctly we will just take the approach of configuring groups within our application so that we have more confidence in delivery.
Grmacjon-MSFT 17,456 Reputation points

2023-03-29T17:01:37.7233333+00:00

Hi @Shawn Sullivan thank you for taking time to provide detailed feedback. I will share this feedback with the ACS team. When you say ACS is "cumbersome" to set up, is there specific updates in the azure docs that would help with understanding this service better? what improvements would you like to see?

Best,

Grace

1 answer

Grmacjon-MSFT 17,456 Reputation points

2023-03-20T21:41:31.8933333+00:00
Hi @Shawn Sullivan

thanks for the question. we are sorry to hear you're facing this issue.

Can you please try getting the email status? EmailSendOperation only returns email operation status. To get the actual email delivery status, you can subscribe to "EmailDeliveryReportReceived" event that is generated when the email delivery is completed. The event returns the following delivery state:

Delivered.

Failed.

Quarantined.

See Handle Email Events for details.

You can also now subscribe to Email Operational logs that provide information related to delivery metrics for messages sent from the Email service.

Email Send Mail operational logs - provides detailed information related to the Email service send mail requests.

Email Status Update operational logs - provides message and recipient level delivery status updates related to the Email service send mail requests.

See how to Get started with log analytics in Azure Communication Service

Hope that helps.

-Grace

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Azure Email Communication Service - send to group mail account

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