Azure Email Communication Service - send to group mail account

Shawn Sullivan 11 Reputation points
2023-03-16T20:33:02.11+00:00

I'm exploring the use of Azure Email Communication Service and cannot seem to send to a group mail account. I have been successful sending mail to individuals but we utilize groups extensively within our organization. Is this supported, the sdk calls seem to succeed?

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Grmacjon-MSFT 15,341 Reputation points
    2023-03-20T21:41:31.8933333+00:00

    Hi @Shawn Sullivan

    thanks for the question. we are sorry to hear you're facing this issue.

    Can you please try getting the email status? EmailSendOperation only returns email operation status. To get the actual email delivery status, you can subscribe to "EmailDeliveryReportReceived" event that is generated when the email delivery is completed. The event returns the following delivery state:

    • Delivered.
    • Failed.
    • Quarantined.

    See Handle Email Events for details.

    You can also now subscribe to Email Operational logs that provide information related to delivery metrics for messages sent from the Email service.

    • Email Send Mail operational logs - provides detailed information related to the Email service send mail requests.
    • Email Status Update operational logs - provides message and recipient level delivery status updates related to the Email service send mail requests.

    See how to Get started with log analytics in Azure Communication Service

    Hope that helps.

    -Grace


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