Contact card not showing organization and memberships details

Hamza H. BaAgeel 25 Reputation points
2023-03-18T11:15:33.8+00:00

Hello everyone

I am facing an issue with Outlook while viewing contact

card that does not show the organization, memberships and it is stuck in loading...

Screenshot 2023-03-16 170201

More info may help to resolve the issue :

Exchange is on-premises

issue with some users and shared between databases and exchange servers

user can view information from web

Inside and outside org network facing the same issue

Profile reset, reinstall office, login to new device have been tested and not working

one machine was working fine but after updating the office the issue occurs

update Microsoft® Outlook® for Microsoft 365 MSO (Version 2302 Build 16.0.16130.20298) 64-bit

and I found the same issue in another ORG and it is showing randomly with no shared reason!

Thank you.

Exchange Server
Exchange Server
A family of Microsoft client/server messaging and collaboration software.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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2 answers

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  1. Jame Xu-MSFT 4,166 Reputation points
    2023-03-20T09:40:08.57+00:00

    Hi @Hamza H. BaAgeel ,

    This issue occurs if the following policy registry key is applied in your organization:

    Subkey: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\Outlook\SocialConnector
    DWORD: DownloadDetailsFromAD
    Value: 0

    To resolve this issue for a recipient that exists in the GAL and includes information, remove the registry key that's mentioned in the "Cause" section. Additionally, the DownloadDetailsFromAD setting is typically set by a Group Policy Object (GPO). Therefore, you can also use Group Policy Object Editor to manage the setting.

    1. Start Group Policy Object Editor or Group Policy Management Console.
    2. Under User Configuration, expand Administrative Templates > Microsoft Outlook 2016, and then select the Outlook Social Connector node.
    3. Double-click the Do not download photos from Active Directory setting, select Disabled or Not Configured, and then select OK.

    You could refer to: https://learn.microsoft.com/en-us/outlook/troubleshoot/contacts/contact-card-not-showing-user-details-or-presence


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    1 person found this answer helpful.

  2. Hamza H. BaAgeel 25 Reputation points
    2023-03-25T03:12:53.98+00:00

    Hi @Jame Xu-MSFT ,

    After multiple troubleshooting between devices, I found that users are using different update channels which make it happen randomly.

    I was right at some point when I said the issue started after updating the office 365 but I was looking in the wrong place for the update version.

    I roll back to old version of office 365 and it works.

    below working versions with command to roll back:

    Current channel

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.16026.20146

    Enteprises Monthly channel

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.16026.20238

    and to switch between channel

    Current

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /changesetting channel=Current

    MonthlyEnterprise

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /changesetting channel=MonthlyEnterprise

    I have tested the new Current Channel builds below but didn’t work

    Version 2302 (Build 16130.20332)

    Version 2302 (Build 16130.20306)

    Version 2302 (Build 16130.20218)

    Version 2301 (Build 16026.20200)

    for Enterprise builds it is working fine

    Thank you.

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