I have purchase storage and cleared space but my OneDrive account is still frozen.

Alix Allbrighton 0 Reputation points
2023-03-18T17:05:59.3033333+00:00

My OneDrive app fails everytime I try and log in to it on my desktop because my account is still blocked. When I look at the storage breakdown I have only used 29.2GB of 100GB so I don't understand why it is still frozen.

It's messing with my Sims 4 game by putting mods back in folders that I have replaced but I can't unsync it because I can't log in. It's not even linked to my PC anymore so I really don't understand what is happening. I have been trying all day to find a way to speak to someone as none of the FAQ are helping but there is no direct contact.

I think there is a problem on Microsoft's end but I don't know how to report it.

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor
    2023-03-20T08:37:03.6533333+00:00

    Hi @Alix Allbrighton,

    Did you get any error about your account?

    About OneDrive account blocked problem, I suggest you refer to this support problem:

    https://support.microsoft.com/en-us/office/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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