Share via

I have purchase storage and cleared space but my OneDrive account is still frozen.

Alix Allbrighton 0 Reputation points
2023-03-18T17:05:59.3033333+00:00

My OneDrive app fails everytime I try and log in to it on my desktop because my account is still blocked. When I look at the storage breakdown I have only used 29.2GB of 100GB so I don't understand why it is still frozen.

It's messing with my Sims 4 game by putting mods back in folders that I have replaced but I can't unsync it because I can't log in. It's not even linked to my PC anymore so I really don't understand what is happening. I have been trying all day to find a way to speak to someone as none of the FAQ are helping but there is no direct contact.

I think there is a problem on Microsoft's end but I don't know how to report it.

Microsoft 365 and Office | OneDrive | For business | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emi Zhang-MSFT 30,126 Reputation points Microsoft External Staff
    2023-03-20T08:37:03.6533333+00:00

    Hi @Alix Allbrighton,

    Did you get any error about your account?

    About OneDrive account blocked problem, I suggest you refer to this support problem:

    https://support.microsoft.com/en-us/office/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.