I have purchase storage and cleared space but my OneDrive account is still frozen.

Question

My OneDrive app fails everytime I try and log in to it on my desktop because my account is still blocked. When I look at the storage breakdown I have only used 29.2GB of 100GB so I don't understand why it is still frozen.

It's messing with my Sims 4 game by putting mods back in folders that I have replaced but I can't unsync it because I can't log in. It's not even linked to my PC anymore so I really don't understand what is happening. I have been trying all day to find a way to speak to someone as none of the FAQ are helping but there is no direct contact.

I think there is a problem on Microsoft's end but I don't know how to report it.

Answer 1

Hi @Alix Allbrighton,

Did you get any error about your account?

About OneDrive account blocked problem, I suggest you refer to this support problem:

https://support.microsoft.com/en-us/office/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.