I have purchase storage and cleared space but my OneDrive account is still frozen.

Alix Allbrighton 0 Reputation points

My OneDrive app fails everytime I try and log in to it on my desktop because my account is still blocked. When I look at the storage breakdown I have only used 29.2GB of 100GB so I don't understand why it is still frozen.

It's messing with my Sims 4 game by putting mods back in folders that I have replaced but I can't unsync it because I can't log in. It's not even linked to my PC anymore so I really don't understand what is happening. I have been trying all day to find a way to speak to someone as none of the FAQ are helping but there is no direct contact.

I think there is a problem on Microsoft's end but I don't know how to report it.

A Microsoft file hosting and synchronization service.
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  1. Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor

    Hi @Alix Allbrighton,

    Did you get any error about your account?

    About OneDrive account blocked problem, I suggest you refer to this support problem:


    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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