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Apple school manager provisioning quarantined

Richard Huang 0 Reputation points
2023-03-20T23:38:26.88+00:00

Got apple school manager provisioning quarantined and also did the test connection under admin credentials and got an error: you appear to have entered invalid credentials, administrative account.

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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Harpreet Singh Matharoo 7,946 Reputation points Microsoft Employee
    2023-03-23T05:17:31.15+00:00

    Hello @Richard Huang

    Thank you for reaching out. SCIM quarantine can happen due to multiple reason. However as per the error message you typed "you appear to have entered invalid credentials, administrative account." It seems an incorrect value was used to establish connection between Azure AD and Apple School Manager.

    I would suggest you to please follow the following documentation Configure Apple School Manager for automatic user provisioning and complete the step 5 appropriately. The credentials used to configure automatic user provisioning would be SCIM 2.0 base URL and Access Token value which are available on Apple School Manager Admin page.

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    Other Quarantine scenarios for Azure AD SCIM are discussed in following article: Application provisioning in quarantine status.

    I hope this answer helps to resolve your issue.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well

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