I can't verify my domain name

Question

I can't verify my domain name, even though I added it to Azure AD. I've added the TXT record to my domain and waited longer than the 72 hours. I've checked the DNS Look up Propagation Tool to ensure it has propagated.

I have also made certain that the domain name is not associated with any other Microsoft products. Is there any other way to verify a custom domain i.e. add text to header of the website???

Answer 1

@Fraser

Thank you for your post and I apologize for the delayed response!

From your issue, I understand that you're trying to verify your domain within Azure AD. Even though you've added your custom domain and a new TXT record based on your copied DNS information from Azure AD to your domain registrar, you're still running into issues verifying your domain after 72 hours.

Since you're still having issues verifying your domain, have you also looked into some of the common verification issues to see if any of the suggestions help point you in the right direction?

Common verification issues:

• Wait at least an hour and try again. DNS records must propagate before Azure AD can verify the domain. This process can take an hour or more.
• If you are trying to verify a child domain, verify the parent domain first. Make sure the parent domain is created and verified first before you try to verify a child domain.
• Make sure the DNS record is correct. Go back to the domain name registrar site. Make sure the entry is there, and that it matches the DNS entry information provided by Azure AD. If you can't update the record on the registrar site, share the entry with someone who has permissions to add the entry and verify it's correct.
• Make sure the domain name isn't already in use in another directory. A domain name can only be verified in one directory. If your domain name is currently verified in another directory, it can't also be verified in the new directory. To fix this duplication problem, you must delete the domain name from the old directory. For more information about deleting domain names, see Manage custom domain names.
• Make sure you don't have any unmanaged Power BI tenants. If your users have activated Power BI through self-service sign-up and created an unmanaged tenant for your organization, you must take over management as an internal or external admin, using PowerShell. For more information, see Take over an unmanaged directory as administrator in Azure Active Directory.

If you're still having issues verifying your domain, please let me know and I'll be more than happy to enable a one-time free technical support request for your subscription so our support engineers can get this issue resolved.

I hope this helps! Thank you for your time and patience throughout this issue.

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