How do I contact a person to find out why I am still being billed for Azure Developer Support when it is disabled?

WDT 0 Reputation points
2023-03-21T10:43:50.6766667+00:00

I am being charged a monthly amount for Azure Developer Support when it is disabled, and not being used. I have spent the last hour trying to get somewhere on the support sections of the Azure portal and all it does is go around and around and don't get anywhere.

I need to speak to someone about it!

I have selected Azure Active Directory as tag, because there is no tag in the lengthy selection set that comes close to matching anything I need.

This is one of the most frustrating I.T things I have ever gone through.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,036 questions
{count} votes

100 answers

Sort by: Most helpful
  1. TP 103.5K Reputation points
    2023-03-21T10:49:32.7866667+00:00

    Hi,

    Please open new Billing support request in the Azure portal. You can select that you want phone call.

    Below is link to open new billing support request in portal:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    It will look similar to below sample screenshot:

    azure new billing support request sample

    Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

    azure support request solutions page

    This will return you to the recommended solution tab. Click Next, as shown below:

    azure support request after solutions page

    Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

    If the above was helpful, please click Accept Answer.

    Thanks.

    -TP


  2. dkrishnaveni-MSFT 1,956 Reputation points Microsoft Employee
    2023-03-21T16:37:29.1633333+00:00

    Hello,

    If you're unable to create support request, try to reach support via global customer support as shown below.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Ensure to share your preferred contact method and team will connect with you to assist further.

    Hope this helps!

    Regards

    Divya.


  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.