Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
Thank you for you response, I will do that.
Is there a way to start a Teams or PTSN call from Azure Monitor alerts? If so, what is the preferred method?
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Mikko Koskinen
5
Reputation points
I've been looking for ways to implement a solution that would automatically initiate a MS Teams or PTSN call (1:1 or group call) when an Azure Monitor alert is triggered.
First I checked if it would be possible to use the built-in Az Monitor PTSN functionality or Azure communications service SDK for this, but quickly realized that this is only supported in select countries and therefore would not work for my use-case.
Next I started exploring for ways of starting a Teams call using the Az Monitor alert webhook as the trigger which would request an Az Function app/app service API that would then handle the webhook requests and start the Teams call via the Graph API.
I then learned that the only way to initiate the call without including a teams user identity (as a service for example) in the process would be to use Teams Bot/Teams custom applications functionalities, but this is starting to seem like a lot of complexity for the functionality. Attached below is a screencap of the diagram I made to map out the process I explained and how I currently understand it.
My questions are:
- Is what I'm trying to achieve even possible using Azure/O365 solutions? And If so, is there a better/easier way to start and manage Teams and/or PTSN calls using an Azure Monitor alert and/or HTTP request as the trigger?
- If my solution described is usable for this purpose, is there any documentation available describing this kind of usage scenario?
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SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff2023-03-23T07:18:34.82+00:00 Hi
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. Based on your description, this problem is related to Teams development. Thanks for your understanding and patience!
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Prasad-MSFT 9,236 Reputation points Microsoft External Staff Moderator2023-03-24T09:37:28.67+00:00 Could you please refer this sample which explains how to initiate Teams call?
https://github.com/OfficeDev/Microsoft-Teams-Samples/tree/main/samples/bot-calling-meeting/csharp -
Mikko Koskinen 5 Reputation points
2023-03-24T13:51:44.54+00:00 Thank you for the reply @Prasad-MSFT .
I've checked the documentation in question before creating this post, and it does partly answer my second question. But the content is maybe a bit too loosely related to be of use in the use-case I described. All related ideas are still most welcome though.
The main focus of my question was and still is whether there is an easier way of achieving the described functionality using Azure/O365 services or not. I'm certain that I can't be the only one that would want or need this kind of functionality.
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Prasad-MSFT 9,236 Reputation points Microsoft External Staff Moderator
2023-03-28T11:04:33.7433333+00:00 There doesn't seem to be anything available in similar line. To achieve your requirements, we recommend you give your feedback in Teams Feedback Portal.
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