I purchased Microsoft 365 Business Basic, why my user can't access outlook?

Anonymous
2023-03-22T22:16:38.2766667+00:00

Hi, i just purchased Microsoft 365 Business Basic, why my user can't access outlook? I got an error below:

UTC Date: 2023-03-22T22:10:52.814ZClient Id: 82B2083183DC44B0ACF5F03F3503FD53Session Id: 197559be-2d89-42ed-8556-f8bef2b3dc74Client Version: 20230317009.09BootResult: configurationBack Filled Errors: Noneerr: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedExceptionesrc: StartupDataet: ServerErrorestack: Error: 500    at S (https://outlook.office.com/mail/:2:262402)    at https://outlook.office.com/mail/:2:271121st: 500ehk: X-OWA-Errorefe: TYAPR01CA0093, SI1PR02CA0037ebe: TYZPR02MB5739emsg: UserHasNoMailboxAndNoLicenseAssignedError
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7 answers

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  1. albert nairn 6 Reputation points
    2023-03-22T22:23:26.38+00:00

    Hello Christopher, I would delete Chrome and all google related .I would then download EDGE . this should be most beneficial to your memory ,ram. and CPU usage . from edge you can access all those others without downloading and run a faster more responsive machine.

    1 person found this answer helpful.
  2. Faery Fu-MSFT 16,826 Reputation points Microsoft Vendor
    2023-03-23T02:40:44.28+00:00

    Hi @Christopher Goble ,

    Does one user or all users have this issue?

    Can this problem be reproduced on other computers?

    According to the error message, it seems that the users aren't yet assigned a license. To check it, please sign in to the Microsoft 365 portal (https://portal.office.com) as an admin.

    1. Click users and groups, and then click active users.
    2. Click Filter and then in the drop-down box, click Unlicensed users.
      NoteTo assign a license to a user, double-click the user. On the "Assign licenses" page, click to select the check boxes next to the items that you want to assign, and then click save.

    If user has owned the license, please try to sign into the account in another browser to see how it goes.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. Mark Woodland 0 Reputation points
    2023-04-10T14:24:27.66+00:00

    Does one user or all users have this issue? Can this problem be reproduced on other computers? According to the error message, it seems that the users aren't yet assigned a license. To check it, please sign in to the Microsoft 365 portal (https://portal.office.com) as an admin.

    1. Click users and groups, and then click active users.
    2. Click Filter and then in the drop-down box, click Unlicensed users.
      NoteTo assign a license to a user, double-click the user. On the "Assign licenses" page, click to select the check boxes next to the items that you want to assign, and then click save. If user has owned the license, please try to sign into the account in another browser to see how it goes.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Thanks Faery

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  4. albert nairn 6 Reputation points
    2023-04-19T18:04:42.9733333+00:00

    i THINKTHAT IN MY CASE, i HAD GONE INTO ADVANCED SETTINGS AND POKED AROUND TO EXPERIMENT WITH NOT SO WELL THOUGHT OUT SETTINGS. however I did do some interesting features I like a lot. Thats just me ,I just cant stop seeing what is possible.

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  5. Shek Ali 0 Reputation points
    2023-07-11T05:50:13.3366667+00:00

    The error message you provided indicates that the user does not have a mailbox assigned or a license associated with their account.

    To resolve this issue, you can try the following steps:

    1. Verify License Assignment: Make sure that the user has been assigned a valid Microsoft 365 license, specifically the license that includes Outlook. You can check the license assignment in the Microsoft 365 admin center or through the Microsoft 365 admin portal.
    2. Assign Mailbox: Ensure that the user has a mailbox assigned to their account. In some cases, a mailbox might not have been automatically created for the user. You can assign a mailbox to the user using the Microsoft 365 admin center or PowerShell commands.
    3. Wait for Propagation: It can take some time for changes to propagate across Microsoft 365 services. After making any changes to license assignments or mailbox assignments, give it some time and try accessing Outlook again.
    4. Contact Support: If the issue persists, it's recommended to contact Microsoft support for further assistance. They can help investigate the specific error and provide guidance tailored to your situation.

    Pls let me know if this is helped?

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