I purchased Microsoft 365 Business Basic, why my user can't access outlook?

Anonymous

Hi, i just purchased Microsoft 365 Business Basic, why my user can't access outlook? I got an error below:

UTC Date: 2023-03-22T22:10:52.814ZClient Id: 82B2083183DC44B0ACF5F03F3503FD53Session Id: 197559be-2d89-42ed-8556-f8bef2b3dc74Client Version: 20230317009.09BootResult: configurationBack Filled Errors: Noneerr: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedExceptionesrc: StartupDataet: ServerErrorestack: Error: 500    at S (https://outlook.office.com/mail/:2:262402)    at https://outlook.office.com/mail/:2:271121st: 500ehk: X-OWA-Errorefe: TYAPR01CA0093, SI1PR02CA0037ebe: TYZPR02MB5739emsg: UserHasNoMailboxAndNoLicenseAssignedError

Ratnesh Kumar 0 Reputation points

2023-07-11T05:39:58.6533333+00:00

If your user is unable to access Outlook after purchasing Microsoft 365 Business Basic, there could be several reasons for this issue. Here are some possible solutions to help troubleshoot the problem:

1. License Assignment: Ensure that the user has been assigned a valid license for Microsoft 365 Business Basic. You can check this by going to the Microsoft 365 admin center and navigating to the "Users" or "Active Users" section. Verify that the user has an active license assigned.

2. User Permissions: Confirm that the user has the necessary permissions to access Outlook. In the Microsoft 365 admin center, go to "Active Users" and select the user in question. Check their assigned roles and make sure they have the appropriate permissions to access Outlook.

3. Account Activation: Ensure that the user's Microsoft 365 account has been properly activated. The user should have received an activation email with instructions on how to set up their account. Ask the user to check their email inbox, including the spam or junk folder, for any activation emails from Microsoft.

4. Temporary Service Outage: Check if there are any known service outages or disruptions in your region that might be affecting Outlook's availability. You can visit the Microsoft 365 Service Status page or contact Microsoft support for assistance in this matter.

5. Configuration Issues: Review the configuration settings for the user's email account in the Microsoft 365 admin center. Double-check the email address, password, and other settings to ensure they are entered correctly. Additionally, confirm that the user's mailbox has been provisioned correctly.

If none of the above solutions resolve the issue, it would be advisable to contact Microsoft support for further assistance. They will have access to specific account details and can provide personalized guidance to help resolve the Outlook access problem.

7 answers

Shek Ali 0 Reputation points

2023-07-11T05:53:13.83+00:00
Hi Christopher,

The error message you provided indicates that the user does not have a mailbox assigned or a license associated with their account.

To resolve this issue, you can try the following steps:

Verify License Assignment: Make sure that the user has been assigned a valid Microsoft 365 license, specifically the license that includes Outlook. You can check the license assignment in the Microsoft 365 admin center or through the Microsoft 365 admin portal.

Assign Mailbox: Ensure that the user has a mailbox assigned to their account. In some cases, a mailbox might not have been automatically created for the user. You can assign a mailbox to the user using the Microsoft 365 admin center or PowerShell commands.

Wait for Propagation: It can take some time for changes to propagate across Microsoft 365 services. After making any changes to license assignments or mailbox assignments, give it some time and try accessing Outlook again.

Contact Support: If the issue persists, it's recommended to contact Microsoft support for further assistance. They can help investigate the specific error and provide guidance tailored to your situation.

Please let me know if this is helped you.
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WhTurner 1,611 Reputation points

2023-07-11T11:39:13.8133333+00:00

The tag "small-basic" is for Technical questions about Microsoft Small Basic, the only text-based programming language and IDE built for students to learn to code

Please remove the tag "small-basic" as your question in not about the Small Basic language
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