Can't Pay this Invoice in the portal: Invoices G017400448 & G018063947 Locked

Carlos Vallejo 5 Reputation points
2023-03-23T10:20:58.2066667+00:00

The Summary balance shows an Amount Due of 0.00 and message No-Payment needed, however I have a notification that our services are going to be deleted on March 26 and the Invoices listes shows as Locked and directing me to contact support, however while trying to do so, can't create a support request.

Looking for a prompt response.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Bjoern Peters 8,921 Reputation points
    2023-03-23T11:44:03.72+00:00

    Hi Carlos,

    Welcome to Q&A Forum; this is a great place to get support, answers, and tips.

    Thank you for posting your question; I'll be more than glad to help you out.

    As this is (mostly) a community-driven forum or most of the answers are from community members and not an official service desk, most of us won't be able to clarify this... you have to open a support ticket.

    Where did you get those notifications? In the Azure portal or via mail?

    BUT from my experience and my stomach... this sounds like a phishing attack... if you checked all of your assigned subscriptions for open payments/bills...

    https://portal.azure.com/#view/Microsoft_Azure_Billing/SubscriptionsBlade

    or if you open up the details of each of your subscriptions and click on billing - invoices, you should be able to see where an open balance is.

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    I hope my answer is helpful to you,

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    Bjoern Peters

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