Can't Pay this Invoice in the portal: Invoices G017400448 & G018063947 Locked

Question

Can't Pay this Invoice in the portal: Invoices G017400448 & G018063947 Locked

Carlos Vallejo 5

The Summary balance shows an Amount Due of 0.00 and message No-Payment needed, however I have a notification that our services are going to be deleted on March 26 and the Invoices listes shows as Locked and directing me to contact support, however while trying to do so, can't create a support request.

Looking for a prompt response.

Ryan Hill 30,286 Reputation points Microsoft Employee Moderator

2023-03-28T13:22:21.6733333+00:00

Hi @Carlos Vallejo just circling back to see if the provided post helped resolve your issue. Let us know if you have any further questions on this topic so we can better assist you. To benefit the broader community, please feel free to mark as answered.
Asad Mehmood 0 Reputation points

2023-10-19T06:21:25.7633333+00:00

I am facing the same issue. I did not know that my credit card had expired and for some reasons I did not update my new credit in Azure Portal. Now, I have the new credit card which I use for payment but now I have the same message saying, "You can’t pay this invoice in the portal. Please contact Azure Support for assistance."

I tried creating a new subscription but then I get an error in the notification saying, "Not all Azure plans are enabled / active for this billing profile. Please contact Azure Support."

How can I resolve these issues? or Does it mean I create another email address and use Microsoft Azure Cloud from it?

1 answer

Your answer

Ryan Hill 30,286 Reputation points Microsoft Employee Moderator

2023-03-28T13:22:21.6733333+00:00

Hi @Carlos Vallejo just circling back to see if the provided post helped resolve your issue. Let us know if you have any further questions on this topic so we can better assist you. To benefit the broader community, please feel free to mark as answered.
Asad Mehmood 0 Reputation points

2023-10-19T06:21:25.7633333+00:00

I am facing the same issue. I did not know that my credit card had expired and for some reasons I did not update my new credit in Azure Portal. Now, I have the new credit card which I use for payment but now I have the same message saying, "You can’t pay this invoice in the portal. Please contact Azure Support for assistance."

I tried creating a new subscription but then I get an error in the notification saying, "Not all Azure plans are enabled / active for this billing profile. Please contact Azure Support."

How can I resolve these issues? or Does it mean I create another email address and use Microsoft Azure Cloud from it?

Answer 1

Hi Carlos,

Welcome to Q&A Forum; this is a great place to get support, answers, and tips.

Thank you for posting your question; I'll be more than glad to help you out.

As this is (mostly) a community-driven forum or most of the answers are from community members and not an official service desk, most of us won't be able to clarify this... you have to open a support ticket.

Where did you get those notifications? In the Azure portal or via mail?

BUT from my experience and my stomach... this sounds like a phishing attack... if you checked all of your assigned subscriptions for open payments/bills...

https://portal.azure.com/#view/Microsoft_Azure_Billing/SubscriptionsBlade

or if you open up the details of each of your subscriptions and click on billing - invoices, you should be able to see where an open balance is.

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I hope my answer is helpful to you,

Your

Bjoern Peters

If the reply was helpful, please upvote and/or accept it as an answer, as this helps others in the community with similar questions. Thanks!

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Can't Pay this Invoice in the portal: Invoices G017400448 & G018063947 Locked

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