Deleted Authenticator app, can't log back into MS account

Question

I have linked my Microsoft account: ***@01m52onmicrosoft.com to the Microsoft Authenticator app on my phone and I accidentally deleted the app. When I reinstalled the app and tried to link my MS account again, the app says I need to accept the pop-up notification - although nothing is appearing as my account is not linked to the account. I'm stuck in a never-ending loop!

It's only my MS account linked to the Authenticator app. I have no backups and it's not allowing me to log back into the account by other means. Is there any way to resolve this?

Answer 1

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason. https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Some other support options inclde; AzureSupport https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 azcommunity@microsoft.com

recovery form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

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Answer 2

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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Answer 3

When you say 'only option is to work with each of the service provider's account recovery methods'.... as I only have a Microsoft account linked to the Authenticator app, do I have to contact Microsoft to resolve?

Answer 4

When you say 'only option is to work with each of the service provider's account recovery methods'.... as I only have a Microsoft account linked to the Authenticator app, do I have to contact Microsoft to resolve?

Hey did you had to contact them to resolve?