Hi @Cantaria ,
Since you did not provide specific error information, let's follow the usual steps first.
Try the following preliminary troubleshooting steps:
- Check your internet connection.
- Check OneDrive server status.
- Temporarily disable your antivirus.
- Try incognito mode on your browser.
If these prerequisite checks do not solve the issue, you can now proceed to the ensuing fixes.
- Clear browser cookies
- Try Another Device or Browser
- Install the latest Windows updates
- Turn off Controlled folder access
- Reset the app
- Press the <kbd>Windows</kbd> key + <kbd>R</kbd> to open the run utility.
- Type the command below in the run box and click OK.
-
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
- Uninstall and reinstall OneDrive.
- Check the File Permissions
- Re-provide account credentials
- Check the storage space of the account
For more info.:
https://www.cbackup.com/articles/onedrive-download-not-working-6688.html#A8
https://www.cbackup.com/articles/onedrive-upload-failed.html#toc.0.336135170909327
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
If the issue still exists, it is recommended to OneDrive forum to make a new discussion to get more help.
Thanks for your support and understanding!
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