how to fix Selected user account does not exist in tenant

kb 55

Selected user account does not exist in tenant 'SOCCCD - South Orange County Community College District' and cannot access the application 'https://federation.ngwebsolutions.com' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

SokiGuo-MSFT 27,571 Reputation points Microsoft Vendor

2023-03-28T06:15:05.0966667+00:00

Hi

Do you have any update?

If you are not the scenario, we will do other troubleshooting.

Bryan Rosenau 20

I have a similar issue, as kb, here. When I try switching to another user account that I have setup (with my work email address) I get a similar error. When I am prompted to switch to another account, I see this similar error message:

"Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

When I sign out, and sign back in with either of my two accounts, I navigate to the Azure Active Directory blade and get a similar error output that I saw when initially trying to acess Azure Marketplace:

{   "sessionId": "a30eed8c0c5941d4aa5fff8e6a9f7dcb",   "errors": [     {       "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EmailHidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;74658136-14ec-4630-ad9b-26e160ff0fc6&#39;(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.&#13;&#10;Trace ID: 20b327c9-ab84-4a63-8492-cbeafdf9ab00&#13;&#10;Correlation ID: e4c60ab9-aa78-4692-a89b-87265a10759b&#13;&#10;Timestamp: 2023-08-21 18:27:17Z",       "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",       "scopes": [         "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"       ]     }   ] }

Bill Gervasi 5 Reputation points

2023-08-30T15:32:23.9766667+00:00

Same problem; I have no association with the "tenant" aside from them inviting me once to attend a call.
Rashad Hajiyev 20 Reputation points

2024-02-18T06:53:20.4366667+00:00

I deleted Azure and after that error did not appear
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7 answers

LAI CHEE HONG 0 Reputation points

2024-05-31T04:48:30.7733333+00:00

Selected user account does not exist in tenant 'SJKC KUEN CHENG 1' and cannot access the application 'https://www.canva.com' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

same problem with me, but I have no any idea or relation with this SJKC KUEN CHENG 1. Why am I can't log in to canva?! how to solve this probem?
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Tripti 0 Reputation points

2024-06-04T09:29:22.9033333+00:00

Can we add allowed domain for multitenant application, which will restrict certain domains while login to SP application?
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KM11557 0 Reputation points

2024-07-26T16:30:53.53+00:00

Sorry, but we’re having trouble signing you in.

AADSTS90072: User account 'KM11557@office-365.works' from identity provider 'https://sts.windows.net/ec231809-e685-4eee-8ddc-afb74410eb8b/' does not exist in tenant 'Upskills' and cannot access the application 'd3590ed6-52b3-4102-aeff-aad2292ab01c'(Microsoft Office) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

The account in question has no connection with the tenant Upskills except for the fact that I used to work for them and used to access both O365 accounts (KM11557 and Upskills)on the same device. Upskills organization doesn’t show in my organizations list as well. I have no clue on how to unblock this error at this point.
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