Billing Refund Request

Question

Hello

We have been charged for few services like Microsoft Defender licence and Visio licence twice (Invoice Number: E0500MG37F). We would like to request for a refund for this. How shall I contact Microsoft Singapore billing department. Is there any email address where we can email with the duplicate charge details.

Please let me know.

Thanks

Ahmed Mustafa

Finance Manager

RSL NSW

Answer 1

Hi Ahmed,

I'd recommend opening a ticket with Microsoft 365 via the Admin Portal:

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. For more information, see Who has admin permissions in my business?.
2. On the bottom right side of the page, select Help & support.
3. Type a question or keyword into the text box. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter.
4. If the results don't help, at the bottom, select Contact Support.
5. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.

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If this is helpful please accept answer.