How to fix the "Grant Files Access" for Mac M2 - MS Office Mac 2019

Kris Li 5 Reputation points
2023-03-30T04:27:26.8766667+00:00

I purchased the new MAC office 2019 and successful to install in new Mac mini2 (M2). Unfortunately, I have a problem when open the word, excel document to show the alert: "Word cannot open the document: user does not have access privileges." Also, can't save the word document.

I tried to search the solution from google and other forums. But it seems not a good way to fix.
Grant Files Access.jpeg

Can't save file.jpeg

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Emi Zhang-MSFT 22,161 Reputation points Microsoft Vendor
    2023-03-30T10:10:58.3+00:00

    Hi @Kris Li,

    Did this problem appear in all files?

    Where did you save the file?

    Try to check if this problem is existed in New file and save it in desktop.

    If you open the file from shard folder, please check if your mac have permission to write and delete the floder.

    Try to provide more information about the problem and I'm glad to help you.


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  2. John Korchok 5,021 Reputation points
    2023-03-30T17:55:41+00:00

    The Grant File Access message is required by Apple to meet their requirements for sandboxed applications in macOS. Here is Ron de Bruin's page about this problem and showing a potential workaround: https://macexcel.com/examples/setupinfo/sandbox/

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