Azure logic app eventgrid succeeds but action not fired

Question

Hi,

We have created a logic app that uses eventgrid to detect when an SMS is received, to parse json and send an email with the text to a support email address.

We see the SMS received and the logic app succeeds, but the action is not fired and the email is not sent.

Any ideas?

Thank you in advance.

Answer 1

Hi@Nick Mourikis we are sorry to hear you're encountering this issue. do you have diagnostic logging enabled for your Logic App? if yes, can you share what you're seeing in the logs? Are you specifically using Azure communication services for SMS?

There could a few reasons why your Logic App action is not firing, and the email is not being sent. Here are a few things you can check:

1. Check the Event Grid subscription: Make sure that the Event Grid subscription is configured correctly and is sending events to the Logic App. You can check the subscription settings in the Azure portal.
2. Check the Logic App workflow: Verify that the workflow in the Logic App is configured correctly and that the action to send the email is set up properly. You can check the workflow steps and inputs in the Logic App Designer.
3. Check the email connector: Verify that the email connector is set up correctly and that the credentials for the email account are valid. You can check the connector settings in the Logic App Designer.
4. Check the JSON parsing: Verify that the JSON parsing is working correctly and that the text of the SMS is being extracted properly. You can use the "Parse JSON" action in the Logic App Designer to test the JSON parsing.
5. Check the email address: Verify that the email address you are using to send the email is valid and that it is not being blocked by any spam filters or firewalls.

Best,

Grace