Outlook
A family of Microsoft email and calendar products.
4,504 questions
Have a go through this doc and see if anything helps:
Unable to select sensitive and High sensitive when sending emails
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Iara C
0
Reputation points
I tried to send an internal and sensitive email using Outlook Web; it's working, but when I tried to send a sensitive or highly sensitive email using Outlook App, it didn't work.
Here's the sample screenshot that I'm having an issue with.
I already reinstalled the Outlook App and downloaded the following https://www.microsoft.com/en-gb/download/details.aspx?id=53018
After reinstalling, I closed and reopened Outlook and tried again but it still isn’t working.
Run the updated (version below - seems to be a new build
Unfortunately, security labels are still borked. Still can’t select Sensitive or Highly Sensitive.
Is there any solution for this?
Thanks
Outlook
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 26,101 Reputation points Microsoft External Staff2023-04-07T06:25:02.3566667+00:00 Hi @Iara C ,
Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
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2 answers
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Andy David - MVP 156.4K Reputation points MVP Moderator2023-04-03T11:55:06.5+00:00 -
ChristyZhang-MSFT 26,101 Reputation points Microsoft External Staff
2023-04-04T06:18:52.6533333+00:00 Hi @Iara C ,
Welcome to our forum!
I tried to send an internal and sensitive email using Outlook Web; it's working, but when I tried to send a sensitive or highly sensitive email using Outlook App, it didn't work.
What is the specific situation you encountered? Sensitivity labels not showing in Outlook?
If so, please refer to the article as Andy mentioned above. If not, please provide more information about your issue.
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ChristyZhang-MSFT 26,101 Reputation points Microsoft External Staff
2023-04-05T06:56:46.4+00:00 Hi @Iara C ,
Welcome to our forum!I tried to send an internal and sensitive email using Outlook Web; it's working, but when I tried to send a sensitive or highly sensitive email using Outlook App, it didn't work.
What is the specific situation you encountered? Sensitivity labels not showing in Outlook?
If so, please refer to the article as Andy mentioned above. If not, please provide more information about your issue.