Have a go through this doc and see if anything helps:
Unable to select sensitive and High sensitive when sending emails
I tried to send an internal and sensitive email using Outlook Web; it's working, but when I tried to send a sensitive or highly sensitive email using Outlook App, it didn't work.
Here's the sample screenshot that I'm having an issue with.
I already reinstalled the Outlook App and downloaded the following https://www.microsoft.com/en-gb/download/details.aspx?id=53018
After reinstalling, I closed and reopened Outlook and tried again but it still isn’t working.
Run the updated (version below - seems to be a new build
Unfortunately, security labels are still borked. Still can’t select Sensitive or Highly Sensitive.
Is there any solution for this?
Thanks
2 answers
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
2023-04-05T06:56:46.4+00:00 Hi @Iara C ,
Welcome to our forum!I tried to send an internal and sensitive email using Outlook Web; it's working, but when I tried to send a sensitive or highly sensitive email using Outlook App, it didn't work.
What is the specific situation you encountered? Sensitivity labels not showing in Outlook?
If so, please refer to the article as Andy mentioned above. If not, please provide more information about your issue.