Unable to select sensitive and High sensitive when sending emails

Iara C 0 Reputation points
2023-04-03T10:21:48.5366667+00:00

I tried to send an internal and sensitive email using Outlook Web; it's working, but when I tried to send a sensitive or highly sensitive email using Outlook App, it didn't work.

Here's the sample screenshot that I'm having an issue with.

User's image

I already reinstalled the Outlook App and downloaded the following https://www.microsoft.com/en-gb/download/details.aspx?id=53018

After reinstalling, I closed and reopened Outlook and tried again but it still isn’t working.

Run the updated (version below - seems to be a new build

Unfortunately, security labels are still borked. Still can’t select Sensitive or Highly Sensitive.

User's image

User's image

Is there any solution for this?

Thanks

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A family of Microsoft email and calendar products.
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2 answers

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  1. Andy David - MVP 142.8K Reputation points MVP
    2023-04-03T11:55:06.5+00:00

  2. ChristyZhang-MSFT 21,261 Reputation points Microsoft Vendor
    2023-04-05T06:56:46.4+00:00

    Hi @Iara C ,
    Welcome to our forum!

    I tried to send an internal and sensitive email using Outlook Web; it's working, but when I tried to send a sensitive or highly sensitive email using Outlook App, it didn't work.

    What is the specific situation you encountered? Sensitivity labels not showing in Outlook?
    If so, please refer to the article as Andy mentioned above. If not, please provide more information about your issue.

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