RESOLVED: Migrate Google drive to SharePoint online failing to generate authentication link

Question

Hi I am trying to migrate Google drive to SharePoint online and when trying to generate an authentication link it keeps spinning and does nothing waited a while and nothing happens with no error messages Get to step 12 but doesn't complete or fail just keeps spinning. Connect to Google with Migration Manager - Migrate to Microsoft 365 | Microsoft Learn Anyone have any idea what this could be? Permissions are super admin and global admin respectively and have tried across multiple browsers and incognito and in private Thanks in advance J

Answer 1

Hi @Junaid ，

For security reasons, you have 10 minutes to complete the steps to connect to Google. After 10 minutes of inactivity, the session will expire.

Since we can't reproduce your situation, we need to narrow down the problem and try some things.

1.You could try to clear browser cache then restart it.

2.Are other users with permissions facing the same problem? View through another computer or account.

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Answer 2

Using another browser (Opera) worked it may have been the browser settings nothing obvious as I reset Edge and Chrome browser settings. Tried another account too which didn't work, so using Opera browser was the solution for this time.

Answer 3

Hi @Junaid ，

I'm glad to hear you solve the problem, if you have any issue about SharePoint, you are welcome to raise a ticket in this forum.

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others." and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[Migrate Google drive to Sharepoint online failing to generate authentication link]

Issue Symptom:

Migrate Google drive to SharePoint online and when trying to generate an authentication link it keeps spinning and does nothing waited a while and nothing happens with no error messages Get to step 12 but doesn't complete or fail just keeps spinning.

Current status:

The issue has been solved. Using another browser (Opera) worked.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!

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If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.